"We can't use your default payment method right now."

decoded
Contributor
Contributor

I receive this error whenever I try to make any additional "Pay in 4" payments. I can't use ANY of my saved credit cards (of which I have about 7) to make payments, only my debit card and checking account. I'm using a Windows 11 desktop PC. I've cleared the browser cache, deleted cookies, tried multiple browsers and I'm seeing the same error every time.

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19 REPLIES 19

Argowal
Contributor
Contributor

Having the exact same problem. Got a number of Pay In 4 plans using the cards I have linked to the account that I have been using fine for years now. Trying to make a couple of payments in advance and it’s saying they can’t use the selected payment method right now.

 

Hope they work it out or they’re not getting paid because I have no other methods to link so it’ll be tough luck for PayPal.

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nikita818
Contributor
Contributor

I'm having the same problem it's a big issue, and I'm worried about it I called Paypal and everything and can't get any help with this

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G_Hardin
Contributor
Contributor
Having the same issue - I have several items under Pay in 4 that are approaching payment date, but I cannot place early payments because it says my default payment options are unavailable. Oddly enough, I can place new orders using Pay in 4. Hopefully this is a temporary issue that gets resolved soon.
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Shopgirl62
Contributor
Contributor
I am having the same issue! I wanted to pay early on my 4 payment plans and it keeps saying that my credit cards are not available to be used!!! Does anyone know why???
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MariFox
Contributor
Contributor

Same issue for me in web version. Installed PayPal mobile app and was able to make payments in the app.

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jckguz1021
New Community Member
I’ve been having a similar issue as well. Can’t they fix this?!?!?
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Voronin78
Contributor
Contributor

I'm glad it's not me then. The work-around of using the app worked until last night.  Now it's the same thing. Called support, and they were able to change the auto-pay to the card I wanted, but even if I wanted to pay today, it says my payment method can't be used "Right now".

 

Wish they'd admit it was a glitch rather than causing all this turmoil

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Voronin78
Contributor
Contributor
Got this response to a message. “ Well, technically Pay in 4 is also a loan that we offer and to pay it using a credit card is just a bonus if the system will allow you to use it.” So I guess we all just lost the “bonus” without notification or reason ??
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KymP
Contributor
Contributor

It’s interesting that we are all having the same issue within the same time frame. I like to make my payments in advance. It will let me use other stored cards but I can’t even delete the card attached to the unusable payment method so I can try to add it again as it states that card is linked to current payment plans and can’t be removed at this time. Very frustrating! If more people respond to this post hopefully it will prompt PayPal to identify and resolve this issue quickly!

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