where is my refund?

[johnnydasio]

Hello,
I would like some help please.
I have made a transaction in a website (as a guest) on 06/05. Even though i have paid straight from my card (i don't know why paypal is involved) and i have received an email for payment from paypal.
My card which is also linked to my paypal account. So i have received in my email (not my paypals' email but the one i used for the transaction in the website) receipt from paypal.
Something went wrong, the package lost and the seller issue a refund to me on 22/05.
Paypal's send an email that the seller issue a refund to me
Today i received an email from paypal says that refund is completed and the money are in my paypal account. nothing is in my paypals account. where the money goes?

[kernowlass · Accepted solution]

@johnnydasio 

If you funded the original Paypal payment to the seller from a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/smarthelp/article/FAQ1212

[fiko_molla]

Hello, a payment of €112 was made on 23/05/2024 and a refund of €112 was made on 24/05/2024 (Transaction ID 81J90936FK422320A). The money should have been credited back to my account, but at the moment I don't have an actual refund in my account. Please help to solve this problem as soon as possible!