where is my refund?

[johnnydasio]

Hello,
I would like some help please.
I have made a transaction in a website (as a guest) on 06/05. Even though i have paid straight from my card (i don't know why paypal is involved) and i have received an email for payment from paypal.
My card which is also linked to my paypal account. So i have received in my email (not my paypals' email but the one i used for the transaction in the website) receipt from paypal.
Something went wrong, the package lost and the seller issue a refund to me on 22/05.
Paypal's send an email that the seller issue a refund to me
Today i received an email from paypal says that refund is completed and the money are in my paypal account. nothing is in my paypals account. where the money goes?

[kernowlass · Accepted solution]

@johnnydasio 

If you funded the original Paypal payment to the seller from a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account. Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/smarthelp/article/FAQ1212

[fiko_molla]

Hello, a payment of €112 was made on 23/05/2024 and a refund of €112 was made on 24/05/2024 (Transaction ID 81J90936FK422320A). The money should have been credited back to my account, but at the moment I don't have an actual refund in my account. Please help to solve this problem as soon as possible!

[Valem2]

There is already a pre refunded date and after 3 to 4 days paypal again sent an email that my refunded amount was already completed. However, the said amount us still nowhere to be found although Paypal shows that refund was already completed meaning already returned where they automatically deducted it. Now where is my refund

[kernowlass]

@Valem2 

Did you actually read my post 2 up from yours???

[Thanhluan88tn]

Where is my refund?

[kernowlass]

@Thanhluan88tn 

Read the thread !!

[Jmxmlln]

Same problem here. I used my debit card in paying and it has been 30 days since. I haven't received any card statement that the refund went through but it says it's complete in my PayPal account. 

[PayPal_Shradha]

Hello @Jmxmlln,

Welcome to PayPal Community Forum and thank you for posting! @kernowlass Thank you for helping in Community Forum.

We are sorry to hear that you haven't received your refund even after 30 days. Kindly reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this helps!

Warm Regards,

Shradha

[Jmxmlln]

I'm from the Philippines, how do I contact customer support? What do I press here?