PayPal still shows $0.00 balance after receiving payment. Payment/funds not reflecting.

[Bridget32]

I recieved a payment 4 days ago, but my PayPal balance is still $0.00. I received an email from PayPal notifying me about the payment and telling me to claim the money, but my balance is still Zero. I checked with the sender and it showed that the money was successfully sent to PayPal. All my details are updated and verified. The currency is correctly set. I don't know what the issue could be. May you kindly assist in this regard.

[sharpiemarker]

@Bridget32 

Double check that the email is really from PayPal. Scammers may send fake payment confirmation. 

On the Account Dashboard, there should be a panel that tells you to accept the money. Click the panel.

The balance is $0 because you haven’t accepted payment.

Also your Activity page should list the transaction to accept. 

[Bridget32]

The email comes from Preply. I recieved it immediately after withdrawing from the Teaching site I work for, so I am 100% sure that it isn't a scam. No payment history that appears on my dashboard. Is there any other solution I may try?

[Bridget32]

The email comes from PayPal*

[PayPal_JonK]

Hi everyone! Thanks for visiting the PayPal Community Forum! @sharpiemarker, thank you again for your help getting a resolution started on another thread. We appreciate it!

@Bridget32, welcome back! I'm sorry to hear you've run into some issues receiving funds into your PayPal account. Have you made sure your account is verified and email address is confirmed? If that's not the issue, you may want to reach out to our Customer Support teams for further assistance. 

Good luck with this and future transactions, 

 - Jon K