Can't add money to our company's PayPal account, it keeps getting refunded.

sophiawps
Contributor
Contributor

The cross-border transfer of tens of thousands of US dollars from a Chinese bank to a Hong Kong account keeps getting refunded.

The PayPal manager said that our company name exceeded 35 characters, resulting in the recharge failure. However, we have successfully recharged before, and other company names on the market generally exceed 35 characters. Have other companies encountered such a problem? I can't change our company's name of our bank account, how can we solve the issue?

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