Can't send crypto

[dshannon21]

s it even possible to send crypto to an external wallet, I only get a very general error from paypal even thou i have bitcoin, have a valid bitcoin address to send to, have verified my personal info. Only get some general error message like "cannot do this transaction at this time" what a joke! I;m very experienced and am doing this all correctly and its obvious its a problem within paypal. So all said and done i got ripped off for fees having to sell my bitcoin back to cash and just use my current exchange. Utterly zero help from paypal and zero knowledge from customer service, that means zero chance that you have my business going forward. Thanx for no help with your services

[jdon90]

Tried using the website and got the same message.

[Hopsngrains]

I need to send Bitcoin for a payment to a merchant.  Something about an arrow popping up when I click on my crypto balance? There was no arrow. I have been trying to do this for the last 2 hours! It's 1-9-23. I need to know the steps....This is my bitcoin, but I cannot access it to use for payment. Almost seems like a technical issue with the Paypal website?

[PayPal_Meghan]

Hello @Hopsngrains, 

Welcome back to the PayPal Community! 

I'm sorry you're having difficulty using your crypto for a purchase. To learn more about transferring your crypto balance to another PayPal customer or external BTC address, I recommend visiting our Help Center here: How do I transfer my Crypto? You can also find more information about using crypto during checkout on our Help Center. Regarding the arrows you're looking for, they should appear in a blue bubble next to 'Buy' on the transfer screen. I tested the location, and this is how I found them:

1. Click on the finances tab on your PayPal Mobile App. The symbol is a small bar graph. 

2. Next, select Crypto at the top of the screen. 

3. Click on your desired cryptocurrency from the list.

4. Under the graph showing your selected cryptocurrency's recent trends, there will be a large blue bubble that says 'Buy' in white. To the right of that bar, there is a small blue bubble with two arrows in it. Click on the arrows. 
5. From the pop-up, select Send. You can also select Receive if you ever want to gather your BTC address for someone else. 

If you need further instructions after you locate the arrows, I recommend visiting the Help Center article I linked above: 'How do I transfer my Crypto?'

I hope this information helps! 

- Meghan

[Hopsngrains]

So, going on 100 hours now, I have been unable to use the Bitcoin I have to send to an external merchant. Paypal has decided to block this because I typed in a couple inaccurate passwords. That is it. Apparently, they have no way of knowing the difference between this and something more serious. How totally over the top! Despite my many emails to supposed assistants, they tell me they can do nothing, and have no way of knowing when I will be able to send Bitcoin. So…they told me I could send my Bitcoin to another company. What a sad state of affairs. Evidently, the IT people quit or got Covid, or….! I’m gonna wait till tomorrow, and then take all my money out of Paypal, and stop using it. For good.

[Baileypnw]

Same thing is happening to me, It should be illegal. I am not able to send my Crypto to a external wallet. Nobody to speak to and nobody to help. Everytime I try, it puts up a orange cone and says cant do this right now..COMPLETE BS. I was warned to not put crypto on Paypal and i should of listened. 

They are literally holding it hostage and not allowing me access to it. And whats amazing.......They dont have solution. 

Im done with Paypal, there stock and there site

[grl2023]

same issues - I was told to wait 48 hours... no resolution when I calling them, the person could not unlock the security trips or tell me why the bitcoin transfer was not working...   chat bot this Paypal does not even understand Bitcoin transfer it defaults to ordinary transfers,... what mess if Paypal is in the crypto business or not granted this my first time a company wanted to be paid using crypto Bitcoin --- then I bought it in Paypal they get that commission on the purchase but now I cannot transfer it to a legit wallet.. 

[Temp20230112za]

the exact same thing because they're **bleep** me on fees because i'm thinking about selling it and trying to get it somewheres else I mean cause in the meantime the price is fluctuating way different than what it was when I bought and needed it and then on top of that paypal's gonna get $5 in fees from me. When I bought a dollar to test it always seen it just fine we try to send you know $50 and it's a big deal

[benzito]

sign me up for class action its only a matter of time. EXACT same issue and would like to repeat this persons question.... HAS ANYONE BEEEN ABLE TO SEND CRYPTO BOUGHT VIA PAYPAL TO AN EXTERNAL WALLET? an explicitly advertised feature upon purchasing and paying fee to paypal.

[ItsNextGenVinta]

Yes I have, but it seems every other time I try, I get the orange cone technical error. I sent an message to support and the response was completely useless. Because I couldn't take a screen shot of the error, I restated the error message, which mentions re-entering your info.(transfer info) The support rep suggested I re-enter my linked bank card. WTH??? What does my bank card have to do with my crypto? Not to mention that nothing on my account has changed since I successfully transferred crypto 2 days ago. This is BS. I'm done

[2023Crypto]

I'm having the same issue.  I was told it's because I don't have an established Crypto History and to try transferring smaller amounts.  These **bleep** have been holding my crypto (BTC and ETH) for over a year and now they won't let me have my MONEY.  I get the same STUPID USELESS generic message. "Critical error" "There's a problem Right now, we're not able to complete this transaction."  "OK".  I'm going to write a letter to the CEO and Board of Directors.  You know they're holding that money as long as possible to earn interest through treasuries or other fixed income instruments.  **bleep**.  I'm also going to see if there's a governmental agency these **bleep** answer to.