Can't send crypto

[dshannon21]

s it even possible to send crypto to an external wallet, I only get a very general error from paypal even thou i have bitcoin, have a valid bitcoin address to send to, have verified my personal info. Only get some general error message like "cannot do this transaction at this time" what a joke! I;m very experienced and am doing this all correctly and its obvious its a problem within paypal. So all said and done i got ripped off for fees having to sell my bitcoin back to cash and just use my current exchange. Utterly zero help from paypal and zero knowledge from customer service, that means zero chance that you have my business going forward. Thanx for no help with your services

[DaBoss045]

Technical error when sending crypto to another wallet

[Temp20220919A]

Same. I've reinstalled the app and attempted on multiple devices and still can't transfer. I can buy/sell btc no problem, it's only transferring that's an issue.

[PayPal_JonK]

Hello @DaBoss045 and @Temp20220919A, 

Welcome to the PayPal Community! I'm sorry to hear you've both run into some issues sending Bitcoin to other PayPal users. I found the following Help Center article to guide you a bit further: How do I transfer my Crypto?

I hope that helps!

 - Jon K

[Anonymous_User]

That does not help. It's obvious that if they are having an error while trying to send that they must have already knew and did what was in the sent instructions. Paypal us the worse and the customer service sucks. I am having the same issue and when I write, it takes days to get a response. This is why Paypal will never be as successful as Amazon or Apple.

[PayPal_RachelK]

Hi @Anonymous_User,

Welcome to the PayPal Community!

I am sorry to hear you are experiencing an issue when trying to transfer your crypto. I know this must be frustarting. It sounds like you may be experiencing a technical issue. This can happen from time to time. 

I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. 
 

If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

Thank you for your patience!
 

- Rachel 

[NoFear19]

Tell customers the truth that paypal lied to the world about being able to send crypto to external wallets.

[kaychap55]

In the past, I was annoyed by the delay in transferring to my external wallet.  This last time I was told by customer service that I now need to wait a full 48 hours before I can attempt to transfer.  Customer service stated it was due to their security system and there was no way around this issue.  They did apologize.  What a joke.

[blppprice]

same issue going on with me however i waited 48 hrs and still didnt work. they charge unreal fees and offer no help or solutions. its a joke

[2023Crypto]

Useless.  PayPal knows what the issue is.  They simply want to hold onto the money to invest and use your money to earn money form themselves.  Criminals.