Can't send crypto

[dshannon21]

s it even possible to send crypto to an external wallet, I only get a very general error from paypal even thou i have bitcoin, have a valid bitcoin address to send to, have verified my personal info. Only get some general error message like "cannot do this transaction at this time" what a joke! I;m very experienced and am doing this all correctly and its obvious its a problem within paypal. So all said and done i got ripped off for fees having to sell my bitcoin back to cash and just use my current exchange. Utterly zero help from paypal and zero knowledge from customer service, that means zero chance that you have my business going forward. Thanx for no help with your services

[eaglesfan371]

Hi, I am having the same issue. I deposited $400 cash at a local store to my account, so that I could buy and transfer bitcoin to an external wallet. After giving PayPal nearly $15 in fees, they are not allowing me to withdraw with the same error. Is anyone having any luck with this? I will not let PayPal force me to pay their insane 2% trading fee again. Will send them a certified letter threatening the situation if this is not resolved.

[PayPal_Meghan]

Hello @eaglesfan371 and everyone! 

Welcome back to the Community! 

I'm sorry to hear you're all having difficulty transferring crypto. The error messages you've included could mean a few different things, but most commonly, they're caused by either a connection issue or our Security System determining that there's too much risk involved. To resolve a possible connection issue, I suggest disconnecting your device from the internet, restarting it, and then reconnecting. Once you're back in, please clear your cache and cookies on your preferred web browser or the App's cache if you use the PayPal App. 

If you still run into an error after trying this first set of troubleshooting steps, then you're most likely running into our Security System, and that would be something that's intended functionality. Our Security System reviews all actions through PayPal, and if it determines there's higher than average risk, it may limit what options are available. One of the biggest things we're looking out for is potential unauthorized activity. We want to ensure you're the one completing transactions. To help with this, I always recommend logging in from one consistent device, such as your mobile phone or a desktop. Then, ensure your location services are turned on. If you've made quite a few attempts repeatedly allow 48 hours before you try again. 

Lastly, if you've tried all of these, including waiting 48 hours without any attempts, please reach out to Customer Support if it doesn't work again after just one attempt. You can reach Customer Support by selecting 'Contact' at the bottom of any PayPal webpage. 

I hope that these troubleshooting steps will help you successfully make the transfer soon. 

- Meghan

[sara993]

WHY YOU ARE GIVING STUPID ANSWERS. THIS ANSWER DOES NOT WORK ANYMORE. WHAT SECURITY RISK ARE YOU TALKING ABOUT. EVERYONE ALRADY TRIED EVERYTHING YOU MENTIONED INCLUDING ME. PLEASE DON'T ASSUME PEOPLE ARE STUPID BUT YOU ARE. PAYPAL DOES THIS ON PURPOSE TO KEEP THE FUNDS IN THEIR SYSTME AND PAYPLA SHOULD BE REPORTED TO AUTHORITIES. 

[whatwhen]

The security system determines there is too much risk involved? Yeah like PP may have to give you YOUR money! Very risky to them **bleep**.

[Craigtaylor2016]

I've been trying over a month now, mabe everyday to try to send a Bitcoin transaction to my external wallet. I keep getting the 'Something went wrong, this happens sometimes - trying again may help fix the problem' message.

[AlwaysGODFEARIN]

This is so dang stupid and unfair I made over 400-500 cryptocurrency purchases and instant withdrawals followed After every purchase, IM USING THE SAME DEVICE, USED THE SAME EXACT DEBIT CARD TO MAKE THE PURCHASE WHY ARE YOU GUYS NOT PROCESSING MY WITHDRAWAL IS THIS DUE TO FORCIBLE ACTIONS BY PAYPAL CHART ANALYSIS THAT EXPECT A CRYPTOCURRENCY MARKET DROP OR WHAT I SWEAR TO GOD ITS AS IF PAYPAL KNOWS IF THE CUSTOMER HAS A FAILED ETH WITHDRAWAL 99.9% OF THE TIME THE CUSTOMER WILL GO THEN SELL THE ETH AND PURCHASE LITECOIN TO THEN WITHDRAWAL THE LITECOIN TO ENSURE EXTRA TAXATION ON CUSTOMERS AND I DONT APPRECIATE THIS YOU GUYS ARE ROBBING YOUR CUSTOMERS AND I DEMAND TO BE REFUNDED $5.97 NO ONE CHARGES AS MUCH AS PAYPAL TO MAKE A CRYPTOCURRENCY PURCHASE AND ITS COMMON SENSE IF YOUR FASTEST CRYPTOCURRENCY ASSET (speed per block) IS FAILING TO WITHDRAWAL YOUR CUSTOMERS WILL THEN GO TO THE SECOND FASTEST BLOCK COMPLETING CRYPTOCURRENCY I KEEP GETTING A MESSAGE THAT SAYS “something went wrong” sometimes this happens trying again may fix the problem” I bet you any money your agent is going to tell me to had too many failed cryptocurrency withdrawals so now you need to wait 48 hours and try again, **bleep** THAT B.S YOUR ERROR MESSAGE TOLD ME TO TRY AGAIN WHAT ARE YOU GUYS STAKING CUSTOMERS CRYPTOCURRENCY MAYBE ITS TIME PAYPAL PROVIDES A PROOF OF RESERVE’S FUNDS BASED ON BLOCKCHAIN ADDRESSES OWNED BY PAYPAL TO PROVE ALL THE CRYPTOCURRENCY IS THERE IM STARTING TO BELIEVE SOMETHING SINISTER IS GOING ON LIKE YOU GUYS ARE INSOLVENT WITH CRYPTOCURRENCY WHEN THIS POP UP MESSAGE OCCURS SO YOUR WAITING UNTIL ANOTHER CUSTOMER THEN PURCHASES ENOUGH TO ALLOW OTHER SMALLER PURCHASERS TO MAKE WITHDRAWALS THIS IS SO STUPID FIX YOUR BUSINESS DONT SELL CRYPTOCURRENCY IF YOU CANT FIX YOUR CURRENT ISSUE CRYPTOCURRENCY IS ALL ABOUT SPEED AND TIMING AND WHEN YOR WITHHOLDING THAT QUICK SPEED I NEED TO GET INTO THE MARKET YOUR COSTING ME A MASSIVE AMOUNT OF MONEY AND I MEAN A MASSIVE AMOUNT STEP UP AND PAY THE EXTRA MONEY NEEDED TO FIX YOUR GARBAGE WITHDRAWAL SERVICE OR STEP DOWN IF I CANT WITHDRAWAL MY CRYPTOCURRENCY WITHIN THE HOUR IM RECOMMENDING AN AUDIT OF PAYPALS CRYPTOCURRENCY ASSET LIST TO COMMENCE IMMEDIATELY

[Kenkies]

Same thing happens to me too frequently! After one or two crypto transfers, I get the same message, “ Something went wrong, transferring crypto “. Though I get to try it again after two or three days, it is very unreliable and inconsistent! I wish they would attempt to fix this and make crypto transfers more reliable.

[PayPal_Ayesha]

Hello @Kenkies and @Nivel2003,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while transferring crypto. Thank you for getting this to our attention! This is something that others have also reported and our Concerned team is investigating and trying to fix it as soon as possible. For this situation, you can contact PayPal Customer Support so that they can take down your account specific information and add it to the records so that our technicians can look into it and resolve the issue. You can contact our Customer Support Team through the available contact options on our website. Please do not hesitate to reach out to Customer Support by sending a DM on Twitter or Instagram or a PM on Facebook. 

Regards,
Ayesha

[CRYPTO2024]

I get the same error message when I try to send crypto to an external wallet.
The error is very generic and vague: "Something went wrong"

However, the browser log reveals more information that can help with this mysterious error.

Technical information

For every crypto transfer, PayPal sends the information to this API endpoint via a POST call:

https://www.paypal.com/myaccount/crypto/api/currencies/evaluate-trade

The response to this request is interesting.
The API responds with "422 Unprocessable Content", and in the response body, we see more information. Here are some parts of the response:

{...
"name": "UNPROCESSABLE_ENTITY",
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "f830306fe2e48",
"details": [{
  "issue": "INTERNAL_DECLINE",
  "description": "Internal Decline."
}]
...}

Since there are no semantic issues with the request (as it works sometimes), the message could mean that they have internally decided to decline the transaction because it has failed the so-called "business validation". What these business validations are, I don't know, but it doesn't sound like a technical or engineering issue. 
I have asked PayPal customer support for an explanation and received no response so far. I will update this and other social media if/when I hear back from PayPal.

See for yourself

if you are interested, you can see this exact error message.

Using Chrome, open the page for transferring crypto as usual. Then, open the browser DevTools and click on the "Network" tab. Continue with your transfer and see if you encounter any of the following errors:

    "There's a problem. Right now, we're not able to complete this transaction."  Or,
    "Something went wrong"
If so, look for a red network call in the list of calls named "evaluate-trade" and click on it. You will see all the details. 
(Check out the screenshot below)

I expect PayPal to provide clarity on this issue since this has been going on for a while.

[CRYPTO2024]

I get the same error message when I try to send crypto to an external wallet.
The error is very generic and vague: "Something went wrong"

However, the browser log reveals more information that can help with this mysterious error.

Technical information

For every crypto transfer, PayPal sends the information to this API endpoint via a POST call:

https://www.paypal.com/myaccount/crypto/api/currencies/evaluate-trade

The response to this request is interesting.
The API responds with "422 Unprocessable Content," and in the response body, we see more information. Here are some parts of the response:

{...
"name": "UNPROCESSABLE_ENTITY",
"message": "The requested action could not be performed, semantically incorrect, or failed business validation.",
"debug_id": "f830306fe2e48",
"details": [{
"issue": "INTERNAL_DECLINE",
"description": "Internal Decline."
}
]
...}

Since there are no semantic issues with the request (as it works sometimes), the message could mean that they have internally decided to decline the transaction because it has failed the so-called "business validation". What these business validations are, I don't know, but it doesn't sound like a technical or engineering issue. 
I have asked PayPal customer support for an explanation and received no response so far. I will update this and other social media if/when I hear back from PayPal.

See for yourself

if you are interested, you can see this exact error message.

Using Chrome, open the page for transferring crypto as usual. Then, open the browser DevTools and click on the "Network" tab. Continue with your transfer and see if you encounter any of the following errors:

"There's a problem. Right now, we're not able to complete this transaction."  Or,
"Something went wrong"
If so, look for a red network call in the list of calls named "evaluate-trade" and click on it. You will see all the details. 
(Check out the screenshot below)

I expect PayPal to provide clarity on this issue since this has been going on for a while.