Is Vanilla prepaid visa gift card decline paypal ?

[LewisUS]

I can not add my Vanilla prepaid visa gift card with my paypal. Anyone have this same situation as me?

[PayPal_Olivia]

Hi @Scottie12345678, @KerwinZqt, and everyone,

I'm sorry to hear about the issues you're having with prepaid cards! Thank you for joining the Community to ask about it.

There are a few possibilities.

Sometimes a card either can't be added, can't be confirmed, or will only work sporadically. This can be for a few reasons. If the card is not registered on the card issuer's website with your name and address, this may cause problems. If the card is a virtual card, that will also likely cause issues. Additionally, the issues listed in this Help Center article should be reviewed for troubleshooting. If all of that is not applicable, please contact Customer Service for further assistance.

I hope this helps!

Olivia

[JT-3rd]

Think this may be a wider problem with Vanilla Gift Card itself. Attempted to link it to Google Pay as a back up plan and it didn't work either. Right now i'm looking into other gift card options, would appreciate some suggestions.

[Temp20230807a]

same problem

[Cprasse]

I have the same issue except also with Google wallet and PayPal and my card is virtual. I tried calling Vanilla and got to speak to a customer service rep after hitting the option for report lost/stolen card and they immediately offered the option of giving me a refund via mailed check. I'd try that option if anyone else is also at their wits end with this stupid gift card.

[Gadlus]

Did the same thing but straight out asked for a refund because it doesnt work on paypal and they gave it to me

[PayPal_Ayesha · Accepted solution]

Hello @LewisUS and @avengerduck,
 

Welcome to PayPal Community Forum and thank you for posting! Thanks, @kernowlass
 

I am sorry to know that you're unable to add a gift card to your account. Please be informed that physical gift cards/ prepaid gift cards can be linked as a payment method and be used for redemption during checkout just like any other credit or debit card. However, there are some cards that aren't compatible for use with the PayPal system which might include most online or virtual cards which may be the reason for this issue. Apologize for the inconvenience. 
 

Regards,
Ayesha
 

[AlextheKeg]

While a valid response, this is in no way a solution and should not be labeled as such.

[kernowlass]

@AlextheKeg 

Whether its marked as a solution or not is up to the person that started the thread and asked the actually question.

If they think that the answer the moderator gave answered their question then they mark it as a solution.

The fact you disagree is immaterial as its not your choice or decision as you did not post the thread you just posted on the thread.

[alljapan99]

How about you guys fixing this? It's absurd that we can't add a Vanilla Gift Card to Paypal.

[kernowlass]

@alljapan99 

🤷