can't send crypto to a wallet get error Something went wrong.

[richzine]

Each month I go through this, trying to send my crypto to a wallet.  Get error Something went wrong  This happens sometimes - trying again may help fix the problem

If I call PayPal I am told this is a security issue and I have to wait 72 hours, which I have done in the past, only to get the error again.  then last month I was told to wait another 72 hours.  hung up the phone and it went through?   this month same problem.  Why am I being blocked by security each time I attemt this. PayPal solution is to use somebody else for the transactions?

[PayPal_Ayesha]

Hello @richzine,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're facing issues with the Cryptocurrency. I understand how important it is to have everything working. As per the information that you have shared, it seems like this might be due to a technical glitch and our security program considers a variety of factors at each transaction/activity to keep you safe. In this case, please try some troubleshooting steps such as clearing cache and cookies or try using a different browser or device to see if that works. 

Good Luck,
Ayesha

[stopdatabre]

There is an 8 page thread about the same thing. Paypal has no intention of allowing us to transfer our crypto to external wallets. They just said that to draw in more people to buy crypto then hit them with fees when selling it. Someone needs to get a class action lawsuit together.

[webbified]

I sent Litecoin to my cold wallet, but now it won't let me send Ethe to my wallet. Keeps saying it's a technical issue on their end. I'm not getting any help by calling or texting PayPal either.

[2023Crypto]

It took me over two weeks to transfer my BTC to Coinbase.  I attempted numerous times over the past two weeks and this morning I attempted the transfer again at least 10 times before it suddenly went through.  I immediately tried to transfer the ETH I have to Coinbase and I'm receiving the same old error message.  This is ridiculous and nothing short of theft.  Customer service is worthless.  I need to explore my options on filing a complaint with a governmental agency. PayPal is holding these assets on purpose.  Once this is resolved I'm closing the PayPal account.  This may be the reason PayPal is trading so poorly on the stock exchange and why activist investors have called for changes.

[2023Crypto]

It took me over two weeks to transfer my BTC to Coinbase.  I attempted numerous times over the past two weeks and this morning I attempted the transfer again at least 10 times before it suddenly went through.  I immediately tried to transfer the ETH I have to Coinbase and I'm receiving the same old error message.  This is ridiculous and nothing short of theft.  Customer service is worthless.  I need to explore my options on filing a complaint with a governmental agency. PayPal is holding these assets on purpose.  Once this is resolved I'm closing the PayPal account.  This may be the reason PayPal is trading so poorly on the stock exchange and why activist investors have called for changes.

[Myownillusion]

This is shameful and continues to this day. PP will NOT allow me to move my coins off their exhange, siteing an error in the system and telling me to try again later. Over and over again. The top executives of this company, which you goddamn know are aware of this should all be thrown into prison.

[stopdatabre]

A while ago I able to move SOME of my BTC to my own wallet but off and on over the few months all I get the same **bleep** message. FIX YOUR **bleep**ING SYSTEM.

At the same time FIX YOUR 2 STEP LOGIN. I should be able to use my security key but after logging in with 3 different browsers, paypal refuses to allow to setup my security key. I am so done with paypal. Pathetic.

Also, since we have to log in to post, wtf is up captcha just to reply to a thread???

[Porjoes]

Same problem can't send my crypto.  Keep get the "something went wrong" message.  Spent 25 minutes on the telephone with CS and they had no solution but to say try it again in 72 hours.  This is A SCAM!  They are preventing us from using our currency.  PayPal will do anything to keep you from taking any currency out of your account.  I will be moving out of PayPal.