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Address Change Not Being Honored

robertstrunk
Contributor
Contributor

Highly frustrating situation.

 

A couple years ago I moved.

When I moved, I changed my address in PayPal.

I removed the old address from PayPal.

All my cards in PayPal are linked to my new address. 

 

Occasionally, when I make a purchase using PayPal as the payment provider, the billing and/or shipping address will show the old address.

I always catch it, and then edit the address in the form before I submit the payment. 

Despite changing the address in the form before clicking submit, the product or service I purchased is still associated with the old address.

For example, If I order a package from a website that uses PayPal, when I get to the payment screen it will show my old address. I will edit it and then click submit. Then the package gets sent to my old address anyway. 

 

Clearly PayPal needs to take a hard look at how they are handling people's personal information. If they cannot properly handle an address change on an account or at the payment screen then I wonder how well they are treating the rest of my sensitive information. 

 

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