Address Change Not Being Honored

[robertstrunk]

Highly frustrating situation.

A couple years ago I moved.

When I moved, I changed my address in PayPal.

I removed the old address from PayPal.

All my cards in PayPal are linked to my new address. 

Occasionally, when I make a purchase using PayPal as the payment provider, the billing and/or shipping address will show the old address.

I always catch it, and then edit the address in the form before I submit the payment. 

Despite changing the address in the form before clicking submit, the product or service I purchased is still associated with the old address.

For example, If I order a package from a website that uses PayPal, when I get to the payment screen it will show my old address. I will edit it and then click submit. Then the package gets sent to my old address anyway. 

Clearly PayPal needs to take a hard look at how they are handling people's personal information. If they cannot properly handle an address change on an account or at the payment screen then I wonder how well they are treating the rest of my sensitive information. 

[kernowlass · Accepted solution]

@robertstrunk 

The addresses you're referring to were likely added during checkout on a merchant's site. They get saved in the background of your account as gift/hidden addresses but do not show in your profile dashboard. However they show as options on checkouts on various merchants' sites. To have them removed contact Customer Service and let them know that you would like to remove some gift addresses. They will want to know the specific addresses to remove, so if you can make a note of the ones to be removed, that would be handy. 

[robertstrunk]

I'll give that a shot, thank you!

[icicic]

Are you serious about contacting customer service?