PayPal Community

KGonzaga · ‎Mar-30-2020

Hi @NEL81, Thank you for using PayPal. I'm sorry to know about this challenge you're experiencing regarding completing a payment through PayPal. Updating profile information could be done in the account settings on your PayPal account. If everything is up-to-date, the next option is to try and contact customer service to check on the account if there are other information needed. For the meantime, it might help to do some troubleshooting steps (clear cached files and cookies, clearinh browsing data, trying a different browser) and try again at a later time.

KGonzaga · ‎Mar-30-2020

Hi @ALO604, Thank you for your insights. We appreciate your feedback. Regarding the case you've filed, there is a way for you to appeal the case since you mentioned that the item you received is unusable or significantly not as described. Please check this article for reference: https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq2050

KGonzaga · ‎Mar-30-2020

Hi @Bige13, I understand how tough it must be trying to complete a tansaction but you keep on running into this challenge. There would be some factors we need to consider why this is happening. Please check these articles for reference: https://www.paypal.com/us/smarthelp/article/what-credit-cards-can-i-use-with-paypal-faq1119?app=searchAutoComplete And https://www.paypal.com/us/smarthelp/article/do-i-have-to-confirm-my-debit-or-credit-card-before-i-can-use-it-with-paypal-faq2984?app=searchAutoComplete If you have already linked and confirmed your card then it might be helpful to add a different funding source like a bank account so you would be able to try and process the transaction. If you would need additional help, don't ever hesitate to contact us through the help & contact link at the bottom of any PayPal page.

KGonzaga · ‎Mar-30-2020

Hi @Leea3548, Thank you for using PayPal. I would be more than happy to help you with this. Since you mentioned that the transaction shows as completed on your PayPal account, the funds are taken out of your funding source, and you have received the order, there isn't anything else that you would need to do since all of the necessary things on your end were already accomplised. If the seller claims that they haven't received any payment, it would be best to have them contact us so we would be able to check on their PayPal account. Hope this helps.

KGonzaga · ‎Mar-30-2020

Hi @Timanris, The message that popped up when you click on the confirm receipt link has served its purpose; to male sure that users would be reviewing the action before finalizing it. Just to provide an overview: once a PayPal user conforms receipt, it is telling PayPal that you have indeed received your order and has no problems with it. We don't advise buyers to click on it unless the order had really arrived and there won't be any problems on it. Regarding PayPal emalis, all of them should be coming from the same email address or it should appear on your PayPal account's notification. Of you need additional help, don't ever hesitate to contact us through the help & contact link at the bottom of any PayPal page.

KGonzaga · ‎Mar-30-2020

Hi @Rickster842, I've found this article that may be able to shed some light to the matter:https://www.paypal.com/us/smarthelp/article/why-can't-i-transfer-money-to-my-bank-faq3988?app=searchAutoComplete Please click on the help & contact link on the bottom of any PayPal page if you would need further assistance.

KGonzaga · ‎Mar-30-2020

Hi @Chasefinnn, Thank you for using PayPal. I'm sorry to know that this has posed a challenge for you. Regarding the dispute case, if you could see three transactions on your PayPal account, you could file individual dispute cases for each. However if the other charges are only seen on your bank account, it would be best to reach out to them so they would be able to check on their end as well. Hope this helps.

KGonzaga · ‎Mar-30-2020

Hi @Paige862, Please check out this article for assistance: https://www.paypal.com/us/smarthelp/article/how-do-i-report-potential-fraud%2C-spoof-or-unauthorized-transactions-to-paypal-faq2422?app=searchAutoComplete We hope we could help you in resolving this as soon as possible.

KGonzaga · ‎Mar-30-2020

Hi @Bbarke1950, I've found this article on the Help Centre hoping that it might shed some light on the challenge that you're having: https://www.paypal.com/us/smarthelp/article/FAQ1684 This other article might help as well: https://www.paypal.com/us/smarthelp/article/why-can't-i-send-money-using-a-balance-faq3959 If the error persists, please do try and contact us through the help & contact link at the bottom of any PayPal page.

KGonzaga · ‎Mar-30-2020

Hi @1blackmone, This might be a recurring payment or a billing agreement that you may have activated with a seller or merchant. Please see this article for assistance if you may need to cancel it: https://www.paypal.com/us/smarthelp/article/how-do-i-cancel-a-billing-agreement%2C-automatic-recurring-payment-or-subscription-on-paypal-faq2254?app=searchAutoComplete If in case that this is a recurring payment, you could also try to contact the seller or merchant to fully understand the terms of the payment. Hope this helps.

PayPal Community

Re: CHECK OUT failed with PayPal

Re: Paypal technical staff

Re: Not letting me use any credit cards

Re: Payment not received by seller

Re: Confirm a receipt and buyer protection.

Re: Transfer Error

Re: Made a wrong dispute and cant make another.

Re: FRAUD

Re: Can't send money

Re: Payment