PayPal Community

Hi @Khatuna21 Hi there, I realize that this situation is difficult as your payment is on hold and facing issues in uploading the tracking ID. Please don’t worry! Let me check what best I can offer you from my side. Typically to resolve an issue of this nature, it also often helps to follow these troubleshooting steps for the possibility of more security steps to populate:   - Clear your cache and cookies if using a browser. - Activate location services on the device you're using. - Ensure you're not accessing the account from a VPN or Hosting IP. - Try a different internet browser or trusted device. - Reattempt from a secure internet network from a location more consistent with previous activity with the account. -If you are using your phone, please try uninstalling and reinstalling the app to see if this helps to resolve the issue. If you still face the issues then please contact us via message or phone to help you further regarding the transaction. I hope this helps!  - Harley ... View more

Hi @Maria540   Thanks for joining the Community!  In this case, please contact us via message or phone to help you further regarding your PayPal account. For more details please click    I hope this helps!  - Harley ... View more

Hi @TikiExotics   Thanks for joining the Community!  Please be informed that you can send money, receive money, and withdraw money in multiple currencies. If you want to send money using your PayPal balance, you should first convert your balance into the currency your recipient prefers. With a PayPal Balance account, here’s how to select a currency for your primary balance: Go to Wallet. Click on the right side of the currency balance you want to make primary and click Make primary. Your primary balance is your default currency. Your default currency is used to send and request payments. Here's how to manage multiple currencies: Click Wallet at the top of the page. Locate the available currency and click the menu icon to the right of the currency. The options to "Make Primary", "Convert Currency", and "Close Currency" will generate. I hope this helps!  - Harley ... View more

Hi @kozouk   Thanks for joining the Community!  Please be informed that an Instant Transfer, you instantly send money from your bank account to another PayPal member’s PayPal account. (Your recipient doesn’t see your bank account information.) If your bank denies the payment, we’ll try again in a few days. If the second attempt fails, we’ll charge the remaining balance to your debit or credit card. If we’re not able to charge your debit or credit card, your PayPal account will have a negative balance. While your balance is negative, any money that you receive in your PayPal account will automatically go towards your negative balance. You might not be able to use your PayPal account while the balance is negative. You’ll have 7 business days to add money to your PayPal account to bring your balance to at least zero. You can use your account normally when you pay the negative balance. Here are some ways to pay your negative balance: Add money with your credit or debit card (instant) Add money from your bank account (3–5 business days) A personal check normally takes 7 business days to post to your account. A cashier's check or a money order normally takes 2 business days to post to your account. Here are the steps to resolve your negative balance: Log in to your PayPal account. Click Resolve your negative balance. Choose how you want to add money, then click Continue. Verify your information, then click Continue. Click Add Funds. I hope this helps!  - Harley ... View more

Hi @konst787   Thanks for joining the Community!  I’m sorry to hear that you are unable to find the payment details on your account and you've been charged for the same. Please be informed that you would have made the payment as guest checkout. Hence are you are unable to find the transaction ID on your PayPal account. I would request you to check your email for the transaction details. If you still face the issues then please contact us via message or phone to help you further regarding the transaction. For more details please click here   I hope this helps!  - Harley ... View more