PayPal Community

eeeboyz · ‎Sep-20-2013

Thanks for replying Sophie, I had already tried what you suggested and I went back again just now to double-check. On your point "3" - There is no "accept" or "refuse" next to those orders. In fact there is nothing there at all. It just says 'pending' under "payment status" and it is completely blank under the column "Order Status/Actions" Thanks for trying!

PayPal_Sophie · ‎Sep-20-2013

Hi mellomandy, Welcome to the Community Forum! In this case, I'd firstly advise you to ensure that you have confirmed your email address. If your email address is confirmed, please contact the buyer and ask them to view the status of the payment from their side, and the email address the payment was sent to. If they have any concerns, they can contact us directly. Remember not to ship the item until you can see the payment in your PayPal account balance. You can also contact Customer Support if you have any further queries and concerns. You can find our contact details by clicking on 'Contact Us' when logged in. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi JmanK, Welcome to the community forum! As snowshoe advised, you should contact your card issuer directly regarding any specific issues you are having with your card. If you are still experiencing issues with receiving money to your PayPal account as a result of this, you may also need to contact PayPal Customer Support directly for assistance. You can find our contact details by clicking on 'Contact Us' at the bottom of any page when logged into your account. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi BGWW, Welcome to the community forum! Very sorry to hear that you've been having these ongoing issues with your payment notification emails. You may have already tried this, but if you haven't, I'd recommend marking PayPal as a secure email source in your email provider's settings. Please go ahead and do this, and let us know if you are still experiencing this issue. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi dazzbarwise, Welcome to the community forum! When a payment is 'Under Review', it's being reviewed by PayPal for up to 24 hours. We normally advise sellers not to ship items related to payments in this status, until the payment shows as 'Cleared' or 'Completed'. If you have received an email stating that the payment is now cleared, you can log into your account and confirm the payment status. You can also ship the item once you have confirmed this. If you're still unsure, I'd recommend contacting Customer Support directly for further assistance. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi Shorty1234, Sorry to hear about this. If you're still having this issue I'd recommend contacting Customer Support directly with this. We can then look at your account specifics and see what we can do to resolve this for you. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi marb and malnit, Apologies for the delay in responding to both of you. I'm also sorry to hear about the issues you're having with currency conversions. As the issues you have mentioned appear to be specific to both your accounts, I'd recommend contacting Customer Support directly so we can have a closer look and escalate the issues if necessary. You can find the relevant contact details by clicking on 'Contact Us' at the bottom of any page when logged into your account. Thanks, Sophie

PayPal_Sophie · ‎Sep-20-2013

Hi micahbrenda, Welcome to the community forum! It sounds like the payment you received was sent to the relevant balance currency. Your total balance should show on your account overview on the home page. You can view your entire transaction history to confirm that you have received this payment by following the steps below: Log in to your PayPal account. Click History near the top of the page to see your most recent transactions. To see more transactions, change the date range and click "Show." Click Details next to any transaction to see more information. If you have any specific queries or concerns regarding any payment you have received, I'd recommend contacting us directly for assistance. You can find the relevant contact details for your region by clicking on 'Contact Us' when logged in. I hope this helps. Thanks, Sophie

PayPal_Sophie · ‎Sep-18-2013

Hi Smiler1, Welcome to the community forum! Sorry to hear about this. I can assure you that the security of our customers' accounts is of the utmost importance to us. I'd firstly recommend logging into your PayPal account and changing your password and security questions. Once you've done this, please try to remove the address in question from your PayPal account by clicking on 'Profile' > 'Update' beside 'Address' > 'Remove' under the address. If you can't see the address in your PayPal account, you may need to log into your eBay account to see if the address has been added from there. You can contact eBay for further assistance with this, if needed. If you have any further queries or concerns, you can contact our Customer Support directly by clicking on 'Contact Us' on the PayPal website. Thanks, Sophie

PayPal_Sophie · ‎Sep-18-2013

Hi all, Welcome to the community forum! I'm sorry to hear about the issues you have been having with your respective accounts. If you notice unusual activity or actions you did not authorise completed in your account, the first thing we advise you to do is to update your password and security questions. If you cannot see or remove the addresses from your account, they may have been added through your eBay account. In this case, we recommend contacting eBay as soon as possible, which I can see some of you have already done. You can also report any unauthorised activity to us by following these steps: Go to www.paypal.com/ukand log in to your account. Click 'Resolution Centre' near the top of the page. Click 'Dispute a Transaction'. Select 'Unauthorised transaction: I did not authorise a recent transaction.' and click 'Continue.' Follow the on-screen instructions. Here's how to report it if you can't log in to your PayPal account: Go to www.paypal.com/uk. Click 'Security' near the bottom of the page. At the bottom of the page, select 'Report someone has accessed your account'. Click 'Continue' under 'Unable to log in?' Read the information and click 'Continue' at the bottom of the page. Complete the report and click 'Preview'. Check the box to accept the claim is accurate and click 'Submit'. Please contact PayPal Customer Support by clicking on 'Contact Us' if you have any further queries or concerns regarding this. Thanks, Sophie

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