In case anyone also encounters this issue... The situation: I sold an item on eBay, transferred the money to my bank, then later the item was disputed through eBay. PayPal/eBay then seizes funds that aren't available in my PayPal account, leaving a negative balance. Tried refunding through eBay, but received an error stating "There was a problem issuing the refund". -- this is terrible feedback upon user error, since there wasn't any indication on what exactly occurred. In PayPal, there was an "Add Money" button next to the negative balance. However, clicking on this button redirected me to my payment methods/wallet. There was no option to add money or funds in this screen nor in any other PayPal page. The resolution: Since I couldn't add money to my PayPal account from through my own means... I had someone else with a PayPal account, send money to my PayPal that equates to the exact amount in my negative balance. Once the negative balance was cleared, I was immediately able to refund my buyer. ---------------- I am not sure what is going on with eBay and PayPal, but this issue was very stressful to deal with. Furthermore, the issue seems to be a problem with both eBay AND PayPal's system. There have been other posts related to this issue where eBay customer service has told users to talk to PayPal and vice-versa, both pointing fingers at each other. -- They're both eBay companies, so this is just even more frustrating and disappointing.
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