PayPal Community

Hi, the button is a hosted button. This behavior happens when the amount is not found, then the system ask for it to the buyer/customer. Check inside the button settings in your PayPal profile that the amount is present.   The URL has the amount appended but the amount is retrieved by your hosted buttons settings, try not to pass the amount in the URL as you already have it in the hosted button settings. ... View more

Hi Matt, an agent contacted you through the ticket that you opened. ... View more

Hi userIA, in this case we need to check the profiles involved and the flow, if you open a service ticket this can be looked into. To open a service ticket please use this link: https://www.paypal-techsupport.com/ Contact Support at the bottom of the page. ... View more

Hi Kiminnc, there are 2 ways that your checkout includes a shipping fee:   1) it is set up in your PayPal profile, in this case log-in into your PayPal account and click on the link below to check if you set any automatic shipping fee for your checkout: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-shipping Consider also that the automatic shipping fee is only applied for the standard PayPal buttons (not for ExpressCheckout). Check this link for references: https://developer.paypal.com/docs/classic/admin/checkout-settings/#id08A9EK090C4   2) You are passing a shipping variable into your button/integration. To check it also depend if you are using a standard button or ExpressCheckout. If you are using standard buttons then the variable to check into your button code is: shipping. While if you are using ExpressCheckout check for the variable PAYMENTREQUEST_n_SHIPPINGAMT (Ref.: https://developer.paypal.com/docs/classic/api/merchant/SetExpressCheckout_API_Operation_NVP/ ) If you see any value passed to this variable in your code then cancel it as it means you are passing a shipping fee to apply. ... View more

Hi Isburhans, to download a year end statement you can check on the Report area of your profile. Simply log-in into your PayPal profile and click on Report on the top of the page or the direct link https://business.paypal.com/merchantdata/reportHome   On the left side of the page you can find different reports type and you can select for example the monthly statement or the monthly financial summary depending on your needs. ... View more

Hi Swiftdone,   if you don't pass the variable amount in your button code you will have this view as the buyer has to input the amount. ... View more

Hi 75ChromeShop,   ExpressCheckout process all the parameters that are passed from your module/website, like for example the amount and the shipping costs. If you see the shipping costs in your website, the screenshot you attached, it does not mean that this value is passed to ExpressCheckout.   If you open a request ticket we can check your API calls and see if all the parameters are correctly passed.   To open a ticket click on https://www.paypal-techsupport.com/ and on the bottom you will find "Contact Support".   Thanks, Andrea   ... View more

Hi Ivan, I immediately contacted the HUB team and am waiting for their confirmation that all the IPN transiting to the HUB will be cleared. ... View more