I had already received my first refund and did eventually get my second by emailing as many TomTom addresses as I could find or invent. They make it so hard to contact them and mostly seem to email you with "no reply" emails addresses which is ridiculous. I also finally managed to get into my PayPal account and into Account/Payment/Automatic Payments/Manage Your Automatic Payments and cancelled the TomTom payment, even though I had not approved it in the first place so did not realise that it was even there!
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