PayPal Community

Hi @Alrub and @michael_178,   I'm sorry to hear that you've both experienced unauthorized activity on your account. I know that can be a scary and frustrating situation. As @kernowlass mentioned, the best thing to do is to contact our Customer Support team for assistance. If you're having trouble contacting us during business hours or by using the support options available on our website, I'd recommend sending us a private message on Facebook or a direct message on Twitter. I hope this is resolved for you quickly!   - Marina ... View more

Hi @geetkaurs,   Thanks for taking the time to share your post. I understand how concerning it would be to see a payment debited without receiving a confirmation email from PayPal. If the transaction doesn't appear in your PayPal Activity, you might want to reach out to the merchant to check if the order went through. If not, I'd recommend contacting your financial institution directly to report the deduction. They may have placed the funds on a temporary hold. I hope this is resolved for you soon!   - Marina ... View more

Hi @chicken_run34,   Thank you for posting your question in the Community. It certainly would be frustrating to have trouble intercepting a package because of an incorrect shipping address. After a package has been picked up by UPS, I'm afraid PayPal and ShipStation no longer have the ability to modify the shipment details. That type of change would need to be done by contacting the carrier directly. I'm sorry to hear that UPS has been unable to assist you in this matter.   - Marina ... View more

Hi @transition,   Thank you for posting your question in the Community, and congratulations on gaining charitable status. You can confirm your charity's PayPal account by completing a few steps on our website. Here's some information that should guide you through that process: How do I become a Canadian PayPal Confirmed Charity? How much does PayPal cost for nonprofits and charities? How will I know if PayPal has confirmed my account as a charity account? I hope you find this information useful!   - Marina ... View more

Hi @Vmarina,   Thanks for taking the time to share your post. I'm truly sorry for the frustration you've experienced with this transfer. If it's been over 5 business days, you can request a trace on the funds by contacting our Customer Support team directly. When a trace is completed, we usually send you an email with a reference number you can provide to your bank that will help them locate the funds. If you're having trouble reaching a teammate through our website, feel free to send us a private message on Facebook or a direct message on Twitter for assistance. I hope this is resolved for you soon!   - Marina ... View more

Thanks for clarifying that, @Temp20220615B.    I know situations like this can be scary, and I want to ensure I guide you in the right direction. It sounds like your card number was compromised and used on our platform to complete a payment. When that happens, you won't have the option to dispute the charge through your PayPal account, but you can contact our Customer Support team for this to be further investigated. If you haven't already done so, please report that the card has been compromised to your financial institution directly as well.    I hope this is resolved for you soon.   - Marina ... View more

Hi @marylucyangelet,   Thank you for posting your question in the Community. If you've fully paid off your Pay in 4 loan, any refunds issued by the merchant would go back to your PayPal account balance. If you're unable to locate your refund, it would be best to contact our Customer Support team for assistance. I hope you find this information useful!   - Marina ... View more

Hi @Addie4,   Welcome to PayPal's Community Forum! I'm sorry to hear that you've lost your ID. I know that would cause some concern. It sounds like you're being asked to supply information to verify your identity. In that case, there are a few alternative documents you can supply. Here's a Help Center article that should guide you through that process: What kind of documentation can I provide to remove my account limitation?   I hope this helps!   - Marina ... View more

Hi @Temp20220615ab and @Kiarra1,   That's a great question. The good news is that you are eligible to earn 3% cash back when you use the PayPal Cashback Mastercard to send money to other PayPal users on your PayPal account. Please note that there are fees associated with sending money using a card. You can find the Rewards Program Terms at the bottom of this page. I hope you find this information useful!   - Marina ... View more

Hi @akrho10, That's an excellent question. If you're referring to a dispute, you can find the case details in the Resolution Center by clicking on the case ID. If you're referring to an account limitation, you can visit the Resolution Center and select Go to Account Limitations for more information. It's best to use the PayPal website instead of the app to ensure you have full functionality when viewing the Resolution Center.   I hope this helps!   - Marina ... View more