seems like paypal is saying the transaction was not done on the account you are contacting the about. Check the receipt from paypal and login with the email address that was sent to then raise or check the dispute on that account.
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Raise a dispute with the bank that the transactions where not authorised and provide screenshot or email conformation of the cancelled authorisation from PayPal. While it maybe PayPal's fault it will be like getting blood from a stone to get them to give you $300. There's unlikely to be any real cost to the bank (is just a penalty fee) so you will have better luck getting them to refund if you raise an official dispute. Good Luck
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As you got it in a store I would put it back onto the store to resolve or refund you. They sold it to you so they need to make sure its working as described on the packing etc. If they escalate the issue i suspect they will get a response.
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not sure how but i go button to work but cant change the default location from UK to be as per the buyers location or set it to something else
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