PayPal Community

shashkum78 · ‎May-09-2023

Thank you for your wishes @VMAC2 ! buyer's company seeking services through their employee and making payment through PayPal company account; leading to mismatch in email ids in proof of delivery email seems like such a straight forward case! The buyer's employee has surely done this multiple times before and PayPal right now looks like working with the buyer rather than providing anything close to 'fair arbitration'. I have 100+ email correspondence with this buyer along with confirmation email from the employee confirming that she has received final custom built code in her company account against the 3 invoices of $2500+ cleared by her company months apart. However PayPal team didn't even read the documents I shared during appeal and keeps repeating "invalid" proof of delivery in response to every reach out including via PayPal message center, call agent, BBB, Twitter,Facebook, IC3 complaint, PayPal executive email .. I have tried every method to get a fair trial by PayPal with no success... It's so disappointing 😟

shashkum78 · ‎May-08-2023

Thanks, I raised a request with BBB, Twitter handle and FB page and received the same scripted response -We have looked at your case and proof of delivery you have given is invalid with no other justification . This is in response to my query - "Why" is PayPal unilaterally saying the proof of delivery email I received from buyer's own employee is invalid without any further proof? I am not sure if these channels serve any purpose except checking a box from their SLA.😫 Absurd thing is this buyer started her case with words " no longer able to " under 'item not received ' category and PayPal still awarded her the claim and full refund of 2500+ USD 150 days after receiving the complete code delivery . PayPal has even refunded to the buyer the tool license charges paid after they had already consumed the subscription😵

shashkum78 · ‎Apr-19-2023

Thank You for your kindness. I was able to open an appeal after pleading my case to customer support agent. However my appeal was rejected within hours with following message 'proof of delivery invalid '. I had given an email confirmation received from company's operations head stating that 'she has checked her account and confirms that she has received admin access to the entire code' . So I was very surprised when PayPal marked my proof of delivery invalid. After spending many hours with support agents I was told that PayPal rejected the proof because her email id didn't match with email on their PayPal account which was 'hello(at)companyname' ! When I tried to explain that she is a senior employee of the same company, customer care agent said I understand you lost over USD 2700; but they never really looked at any of your evidence once your claim was rejected the first time. PayPal is surely not what it used to be..

shashkum78 · ‎Apr-18-2023

I had very similar issue in which buyer paid subscription charges at the end of 6 months of usage and then disputed it 3 months later and PayPal still refunded the amount. They didn't bother to even look at the proof of delivery email I shared and rejected my appeal within 2 hours of opening. In addition to that, PayPal even refunded entire code development charges after buyer claimed the code I wrote for her on her cloud application got accidentally deleted !? that too under "Item not received " category . I lost over $2700 due to their wrong judgement, months of my effort went down drain . I feel I was more wronged by the back office than the buyer who was a fraudster anyways . Link to my case here : https://www.paypal-community.com/t5/Security-and-Fraud/This-Proof-of-delivery-case-will-blow-your-mind/m-p/3055402#M133412

shashkum78 · ‎Apr-18-2023

Hi @kernowlass I noticed that PayPal has marked the intangible goods transaction as "eligible" in transaction details page.Please let me know what difference does it make a difference to me as a seller ?Thank you for your help

shashkum78 · ‎Apr-17-2023

I have a proof of delivery email confirmation from buyer's company manager that she has got the CODE DELIVERY in her account. Manager's email fulfill all the criteria for 'proof of delivery for intangible goods' as required by PayPal. However, PayPal has still closed appeal in buyer's (CE0) favor saying buyer email in PayPal is different from her manager email and hence proof of delivery is invalid. There are only 2 plausible reasons buyer can win this case under "item not received " category in PayPal- 1) Employees are not authorized to solicit work or provide proof of delivery using their company name. 2) Employees can receive the delivery but not obliged to share with their CEO . How can company CEO (buyer) contest and win the claim under "Item not received " in PayPal when her own employee has provided proof of delivery? what is happening here .. is this standard practice by PayPal scammer buyer to refute delivery to their employees and get entire money refunded by PayPal ? Please share your thoughts .. I need your help!! @kernowlass [removed]

shashkum78 · ‎Apr-09-2023

I have the poof of delivery as mentioned in the intangible goods (highlighted) . My client who is an employee has confirmed from her official email id that she has received the code delivery. PayPal has rejected the proof saying employee email id is different from email id's displayed on company's PayPal business accounts which are ' helloATxyz 'and 'xyzATgmail' !

shashkum78 · ‎Apr-09-2023

Thanks for asking, I have read seller protection and that's why I want to understand it from experts like yourself ! How can signature/email of an employee match with their PayPal business account email ? For valid proof of delivery PayPal is asking email match , who would be employee named Mr hello and worst abcATgmail which are their current PayPal business account emails. I can only work with employees not their ghost ids or personal ids for proof of delivery to a business. 🤔

shashkum78 · ‎Apr-08-2023

I run a small software development consultancy firm and use Paypal to invoice my customers which are businesses and have PayPal business account. In my last project I was working with manager of co say ABC Pvt Ltd with email id [removed]. I used to share monthly PayPal links with her and receive email from PayPal saying payment sent by "ABC Pvt Ltd" (stay with me this piece is relevant to this case😐). Finally the project got completed and I handed over final code to manager and got her sign off from her email [removed] and went on with my life. 3 months later i get 5 disputes from the company to refund entire payments across 5 invoices for "Item not received" . shockingly my proof of delivery i.e. email confirmation from [removed] is marked invalid by the claims team because they said claimant (business) email is [removed] (i am not joking!😳) also their contact email on Paypal business account is [removed] 🤡and these emails don't match with [removed] who has accepted the code. PayPal went ahead and refunded entire payment to buyer within hours of opening appeals (which is a case study for high-class productivity in itself) .Apparently , I have exhausted all my options to reach PayPal as once their appeal process is closed even gods refuse to help.😵 I am in shock with sheer absurdity of the process PayPal followed in this case. Of all WT* moments in life this tops by far.😱

shashkum78 · ‎Apr-04-2023

Hi PayPal community and Support, I am US based small business who built a cloud based application and transferred completed code to my client in December 2022. I received an email confirmation from my client on that delivery in December 2022. However most likely the client deleted the entire code base and then raised a dispute on PayPal with ITEM NOT RECEIVED earlier this week. However I have emails confirming that they had received the code way back in December itself. I submitted the email screenshots and still within a day the PayPal closed the case in Buyer favor stating Proof of Delivery not valid. This case was closed today and I'm not able to see an option to Appeal. Please help me on how to appeal for this issue and present my case to PayPal for fair judgment.

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Re: Unfair and careless dispute resolutions

Re: Unfair and careless dispute resolutions

Re: This Proof of delivery case will blow your min...

Re: This Proof of delivery case will blow your min...

Re: This Proof of delivery case will blow your min...

Re: This Proof of delivery case will blow your min...

This Proof of delivery case will blow your mind

Appeal option not available for case closed today ...