Appeal option not available for case closed today (dispute)

[shashkum78]

Hi PayPal community and Support,

I am US based small business who built a cloud based application and transferred completed code to my client in December 2022. I received an email confirmation from my client on that delivery in December 2022. However most likely the client deleted the entire code base and then raised a dispute on PayPal with ITEM NOT RECEIVED earlier this week. However I have emails confirming that they had received the code way back in December itself.

I submitted the email screenshots and still within a day the PayPal closed the case in Buyer favor stating Proof of Delivery not valid. This case was closed today and I'm not able to see an option to Appeal. Please help me on how to appeal for this issue and present my case to PayPal for fair judgment. 

[PayPal_JonK · Accepted solution]

Hello @shashkum78, 

Thank you for joining our Community Forum. I can understand how a dispute not ending as you had expected can be concerning. If you don't see the option to appeal, I'd recommend reaching out to our Customer Support teams to see what options may be available. You can find their contact options here: How do I contact PayPal Customer Service?
 

Good luck with your case,

 - Jon K