PayPal Community

Have spoken to a lady at the post office today who said this service is likely to be down until after Christmas, something to do with royal mail as its happened before.  Her advice take your parcels to the post office to avoid delays sending items out.  Spoke to Paypal on phone yesterday who said they'd been informed the postage system would be up and running after 5pm Monday - NOT!!  Can't even seem to get postage labels sorted on royal mail website! ... Ver más

Hi there Jamiepenman333,   If there has been a dispute filed against you and you received the items back with parts missing, we need to try and verify exactly what you have received back from your buyer before we can refund the payment back to you.   In a lot of these types of cases, we require that you bring the items to your local police and obtain either a crime reference number in order for us to prove what you have received back from your buyer. We would then review the case further for you and try to get the money refunded back to your account.   In regards to your query shafted-seller, I can't see your case so I can't tell you exactly why your case was not found in your favour. If you have any further enquiry, you would need to contact customer services directly and we can discuss it with you in more detail.   What I can advise you all is that we investigate every case fully and try to make the fairest decision possible in every case. We provide the buyer and seller protection policies on PayPal as a courtesy to our customers. If a seller receives items back with parts missing, we fully investigate it and when we can see that there was items missing when they were returned, we would refund the payment back to the sellers account.   I hope this information helps,   David ... Ver más

Hi guys,   You are all correct in saying that this is a scam.   As some of you may already know, PayPal would not ask you to post/ship an item before the funds will be credited to your PayPal account. Even if the funds were being held on your PayPal account, you would definately see the payment on your recent transaction history.   My best advice for you would be to forward any emails that you have received from 'PayPal' asking you to ship the items to spoof@paypal.com. We would then investigate the emails and get back to you to confirm that they were not sent to you by PayPal.   I hope this helps,   David. ... Ver más

Hi guys,   I realise that it may be frustrating when a case is filed through your account after such a long time. There are a few possible reasons as to why this could have happened.   Firstly, an unauthorised payment investigation can be filed through PayPal at any time. A customer may not notice the payment straight away through their PayPal account and as a result, we need to have no timeframe in order for a payment to be placed on hold for this reason.   If the case was a chargeback that was filed by the sender, the timeframes involved in chargebacks are decided by the credit card companies and not PayPal. Some credit card companies have set timeframes on how long a card holder has to file a chargeback through their card company and other companies may not have timeframes in place.   If you have been asked to provide information on the payment through your PayPal account, you should try and provide as much details as possible in order for us to be able to investigate it further. Once you initially respond, you should have an option to leave additional information through the Resolution Centre on your PayPal account. If you can find the feedback that your buyer has left, you can also leave this on the case as additional proof to show that they have received the item from you.   When you have supplied additional information on the case through your account, the case will be reviewed by a member of the relevant department. They will then review the case further on your behalf and contact you back via email with an update on the status of our investigation.   I hope this information helps,   David. ... Ver más