Hi vita10gy,
Welcome to the boards! 🙂 I'm sorry to hear about the issues you and your client have been having with guest checkout and our phone service. I can assure you that we have high expectations for our customer service team.
It's near impossible for us to troubleshoot the issue without looking at the website or merchant PayPal account. You've checked almost everything we would recommend. Guest Checkout will only appear if all of the following are true:
- Merchant PayPal account must be in a country that we offer Guest checkout. If the setting is listed under profile, then we know it should be available.
- PayPal Verified Premier or Business account
- PayPal Account Optional is turned on
- Email address is confirmed
- For Website Payments Standard the option will only appear for Buy Now, Shopping Cart, Donation, Enhanced Recurring Payments and PayPal invoices
The option might also be missing due to the country the buyer is located in as well.
From what you've described, I would guess that the email address is not confirmed on the account. I doubt this is something you missed but it's the only thing left to check.
Also, it doesn't matter if you use the NVP or SOAP APIs.
I hope this general information is helpful in some way. If not, please let me know. 🙂
- Frank
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