PayPal Community

PayPal_Sophie · ‎Jun-23-2016

Hi flameear, Thanks for posting on the Community Forum and sorry to hear about this. I would advise deleting cache and cookies from your browser and then accessing your account again. If you continue to experience issues, please contact Customer Support directly so we can look into this issue for you. Thanks for understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi tmultisilta, Thanks for posting on the Community Forum and sorry to hear about this. In a case like this, I would recommend attempting to re-add your bank account to see if this helps. If you continue to experience issues, please contact Customer Support again so we can look into this issue for you further. Alternatively, you can also contact us through Twitter at @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK/. Looking forward to hearing from you Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi Vitko, Thanks for posting on the Community Forum and sorry to hear about this. When you receive this error message after trying to add a card, this is usually due to a decline on the card issuer's side. This can happen for a few different reasons, but to find out why, we would recommend contacting the bank who issued the card to you directly, and asking them to review this on their end. Once you have done this, please try adding the card again. Thanks for your understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi dlee13, Thanks for posting on the Community Forum and sorry to hear about this. Unfortunately we are unable to view account specific details through the Forum, however it does sound like we need some additional verification from you. If you are still experiencing issues with providing documents to us, I'd advise contacting Customer Support directly for assistance. Thanks for understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi paroberts91, Thanks for posting on the Community Forum and sorry to hear about this. You should only have been debited once to resolve your negative balance of -£77, but if you can see two debits made from your bank account, we'd be glad to look into this if you contact Customer Support directly, as we are unable to view specific account details from here. Thanks in advance Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi Steve-saunders, Thanks for posting on the Community Forum about this. In a case where you require a partial refund for an item you've purchased, we always recommend communicating with the seller directly, as our Buyer Protection policy only allows for a full refund once you have sent the item back at your own cost. We can help with getting in touch with the seller if you contact PayPal Customer Support directly. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in. Hope this helps! Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi redout, Thanks for posting on the Community Forum about this. You can download your transaction history into Quicken, QuickBooks, or into a spreadsheet application. Here's how: Click 'Download History,' which appears in the 'More' drop-down list. Choose the date range of transactions you'd like to download and select the file type you want to save your History as. Click 'Download History.' Premier and Business account holders can customise their History before downloading it from the 'History' page, here's how: Click 'Download History,' which appears in the 'More' drop-down list. Click 'Customise Download Fields (not available for PDF)' Click the information you want to download and click 'Save.' Note: When downloading a large History Log, you may experience a delay. We will email you when your file is ready to be downloaded. When it is ready you can view the file by clicking 'Recently Downloaded Logs' on the 'Download History' page. We save the last 3 most recently completed, large History Log files Small logs are downloaded immediately and are not saved. If you run into difficulty with downloading your older transactions, you can contact Customer Support so a request can be raised to help with this. Thanks for your understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi silentdream, Thanks for posting on the Community Forum and sorry to hear about this. In general, if a buyer does not pick up an item from customs and then files a buyer dispute case, it should not be found in their favour. However, as we do review all claims on a case by case basis, I would definitely advise contacting Customer Support directly so we can see what further steps we can take, as we would need to review the specific details in this situation. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in. Thanks for understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi tytusdezoo, Thanks for posting on the Community Forum and sorry to hear about this. In a situation like this, we would generally advise contacting your bank for more information about the transaction in question. If you are still unsure about what the payment relates to, I'd advise getting in touch with us directly by phone so we can look into the payment for you. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in. Thanks for understanding Sophie

PayPal_Sophie · ‎Jun-23-2016

Hi JakeARN, Thanks for posting on the Community Forum and sorry to hear about this. The code usually takes a maximum of 3 working days to show on your bank statement. If you're still unable to see it, you may want to try re-sending it, which you can do by removing and re-adding your bank. If you continue to experience difficulties, you can contact Customer Support directly. You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in. Hope this helps 🙂 Sophie

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