PayPal Community

Thanks for following up, Sharon. I'm sorry for any confusion.   The article at https://www.paypal.com/nz/smarthelp/article/how-can-i-get-my-nonprofit-set-up-with-paypal-to-accept-donations-faq1068 was meant only to address the information and/or documents PayPal may request to verify the status of your non-profit organization and ways you can integrate PayPal into your website so donors can make their donations. The information you received previously about the PayPal Giving Fund and the charity rate not being available was correct.   Once you have a bank account linked to your PayPal account, money received may be withdrawn as soon as it's added to the Available Balance. Please see https://www.paypal.com/nz/smarthelp/article/how-do-i-transfer-money-to-my-bank-account-faq1189 for information on how to withdraw money using a bank account. I hope this helps to clarify things. Thanks for your patience during this time.   Sincererly, Michael ... View more

Hello, @Flaviusica. I understand how trouble with a payment would pose a concern. Here's what I can tell you. In general, a name change would not have an effect on a payment sent to you. However, if your PayPal account is not verified and enough time passes since the payment was sent, PayPal might have returned the payment to the sender.   For customers in Romania, verifying a PayPal account requires adding and confirming a credit or debit card. Please see https://www.paypal.com/ro/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 for more information on that process.   If PayPal had to return a payment to someone, the money would go back to their payment method which is usually a bank account or card (https://www.paypal.com/ro/smarthelp/article/where-is-my-refund-faq1212). The person who sent the payment should look in their Activity and click on the transaction for the payment to see the details. If they sent a Goods and Services payment, they could submit a dispute to PayPal (https://www.paypal.com/ro/smarthelp/article/what-should-i-do-if-i-have-a-problem-with-my-paypal-purchase-faq1344) to ask for a refund, if needed. I hope this is helpful. Thanks for being a part of the PayPal Community! Sincerely, Michael PayPal_Michael ... View more

Hello, @Andrewgabriel69. Thanks for taking the time to add your concern here on the PayPal Community Forum.   In general, information on how to add PayPal to a Facebook account can be found in the Facebook Help Center. Facebook determines if and how a PayPal account can be used with their platform. Please contact Facebook Support for further assistance. I hope this is helpful. Thanks for being a part of the PayPal Community! Sincerely, Michael PayPal_Michael ... View more

Hello, @sbslehany. I'm sorry to hear you've had difficulty with the steps required to accept donations via your PayPal account. I hope the following information is helpful.   It sounds like there may be a misunderstanding. If you're referring to the verification process for a bank account, that's not necessary for customers in New Zealand. You may add a bank account via the Wallet and withdraw money in an Available Balance. Please review https://www.paypal.com/nz/smarthelp/article/how-do-i-transfer-money-to-my-bank-account-faq1189 for more information.   Regarding verification of the status of your non-profit organization, PayPal will contact you to request necessary information and/or documents. Please check out https://www.paypal.com/nz/smarthelp/article/how-can-i-get-my-nonprofit-set-up-with-paypal-to-accept-donations-faq1068 to see what may be needed. Please watch your email account and PayPal account for a request after you start receiving donations. I hope this is helpful. Thanks for being a part of the PayPal Community! Sincerely, Michael PayPal_Michael ... View more

Hello, @Jewel764. Thanks for taking the time to add your concern here on the PayPal Community Forum. I'm sorry to hear you've had any problems with a transaction and that you're also having problems logging on to your PayPal account to submit a dispute. I hope the following information is helpful. If the phone number on your PayPal account is out of date, please try navigating to https://www.paypal.com and clicking Contact at the bottom of the page to see if there are any options to communicate with Customer Service via a secure channel. On the Contact page, please select Password and account access, then select Login problems, click on the Message Us Icon, and Click on "Chat with us while logged out." You may have to repeat this process if a chat is not available at a particular time.   Alternately, you may send a Private Message via Facebook (https://www.facebook.com/paypal) or you may send a Twitter Direct Message to @AskPayPal. Please note, Facebook and Twitter are not secure channels but it may be possible to submit a request for review and PayPal may be able to dispute a transaction for you. I hope this is helpful. Thanks for your patience during this time. Sincerely, Michael PayPal_Michael ... View more

Hello, @adeebalbalushi. I understand how not being able to find ARN numbers in your PayPal account would pose a concern. Here's what I can tell you.   PayPal is able to provide you with the information your bank has requested, but you will need to contact Customer Service through a different channel. I apologize for any inconvenience this may pose. PayPal will have to do a trace on the refunded transactions, but that can't be requested via this channel.   Please log on to your PayPal account, click Contact at the bottom of any page and then select the topic that best fits your concern to see options to communicate securely with Customer Service. Channels you may see include the phone and a secure chat. Please work through/click on all of the links/prompts the bot offers to see the options that are available.   You may also send a Private Message via Facebook (https://www.facebook.com/paypal) or you may send a Twitter Direct Message to @AskPayPal. Please note, Facebook and Twitter are not secure channels but it should be possible for a Representative you reach to submit a request for review. I hope this is helpful. Thanks for your patience during this time. Sincerely, Michael PayPal_Michael ... View more

Hello, @mceee. Thanks for taking the time to add your concern here on the PayPal Community Forum.   It sounds like the website you're using is saying your PayPal account is not verified. Verification can be accomplished by adding and confirming a credit or debit card to your PayPal account. For customers in other countries, the process may involve adding and confirming a bank account, but customers in the United Arab Emirates are asked to add and confirm a card.   I'm sorry for any inconvenience this may pose, Please check out https://www.paypal.com/ae/smarthelp/article/how-do-i-verify-my-paypal-account-faq444 for more information on how to complete the PayPal verification process. I hope this is helpful. Thanks for your patience during this time. Sincerely, Michael PayPal_Michael ... View more

Hello, @Patty171a7. I'm sorry to hear you've had difficulty transferring money from your PayPal account to a bank checking account. I hope the following information is helpful.   If you have initiated a transfer to a bank account or eligible card (https://www.paypal.com/smarthelp/article/faq1189), and the status says Completed, that means PayPal has done everything needed to move the money out of our System and into the financial system so it can reach your bank and they can add a credit to your checking account.   I'm sorry for any misunderstanding, but transfers are not automatic. However, it's very easy to initiate a transfer once you are logged on to  your PayPal account. Once a transfer shows a status of Completed, it can take some time for money to reach your bank. Please check out https://www.paypal.com/smarthelp/article/faq538 for more information on that.   I'm also sorry you've had any difficulty contacting Customer Service. If you have used the Contact page on the website when you're logged on to your account, you may need to work through/click on the links/prompts the bot offers to reach a person.   You also may  send a Private Message via Facebook (https://www.facebook.com/paypal) to communicate with Customer Service or you may send a Twitter Direct Message to @AskPayPal. Please note, Facebook and Twitter are not secure channels and assistance it limited to providing information and guidance.   I hope this is helpful. Thanks for your patience during this time.   Sincerely,   Michael PayPal_Michael ... View more

Hello, @Sevi286. Thanks for taking the time to add your concern here on the PayPal Community Forum. I'm sorry to hear you've had difficulty cancelling a subscription. I hope the following information is helpful.   Since transactions completed via Guest Checkout don't appear in a customer's regular PayPal account and since it's not possible for a customer to log on to a Guest Account, you will need to contact Customer Service to have the subscription canceled.   Please log on to your PayPal account, click Contact at the bottom of any page and then select the topic that best fits your concern to see options to communicate securely with Customer Service. Through a chat or phone call, you will need to let a Representative know the situation involves a Guest Account and they should be able to assist you.   You may also send a Private Message via Facebook (https://www.facebook.com/paypal) or you may send a Twitter Direct Message to @AskPayPal. Please note, While direct action cannot be taken based on Facebook or Twitter messages, it should be possible to arrange a request for review and for action to be taken that way.   I hope this is helpful. Thanks for your patience during this time.   Sincerely,   Michael PayPal_Michael ... View more

Hello, @rexyb1213. Thanks for taking the time to add your concern here on the PayPal Community Forum. I understand how receiving a letter from a debt collector would pose a concern. Here's what I can tell you.   If you believe your information may have been stolen and used to create a PayPal account that then ended up with a negative balance, it would be best to notify PayPal so the situation could be reviewed. We can't take action based on messages posted to the Community, but you may contact PayPal via Facebook or Twitter (in addition to using the Contact page on the website), and a request for review can be arranged.   You may send a Private Message via Facebook (https://www.facebook.com/paypal) or you may send a Twitter Direct Message to @AskPayPal. You also may be able to use the Contact page on the website to communicate via a secure chat. Log on to your PayPal account, click Contact at the bottom of any page, and then select the topic that best fits your concern. Work through the prompts/links the bot offers to reach a Representative.   I hope this is helpful. Thanks for your patience during this time.   Sincerely,   Michael PayPal_Michael ... View more