@Beckles96 Normally its for a dispute that you lost and paypal refunded the buyer and wants their money back OR you had a failed bank transfer and as paypal credit the seller when you pay and paypal wait for the funds to transfer then if the transfer failed they want that money back. Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect). When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
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