PayPal Community

@doktor-tone, Thank you for your feedback, we will pass this on.  -Tommy ... View more

A second telephone call to PayPal fixed the problem, although I've no idea what the second support assistant did that the first couldn't. This shouldn't have to be so difficult, especially when out of me, PayPal and Monzo it's just me that isn't doing anything wrong. It'd be really helpful if PayPal and Monzo could get on the phone to each other to sort it out.   ... View more

Fixed!    These are the steps I took, although there might be a quicker route: - uninstall app  - re-install app - go to phone settings, then Apps, select PayPal, click Storage - click Clear Data (you'll get a warning about losing any logins, temporary data etc), confirm to proceed - login in to PayPal app, reset PIN option should appear in Security settings   This may not require the uninstall/re-install, but that's how I got there.   Tony     ... View more