PayPal Community

PayPal_lucy · ‎Apr-19-2017

Hey there, Here’s how to view the status of your refund: Go to www.paypal.com/uk and log in to your account. Click Activity and locate the refund. Select the refund to open the 'Transactions Details' page. If you paid with a card, your payment will be refunded to your card. (It may take up to 30 days depending on your bank) If you paid with your bank account or PayPal balance, your payment will be refunded to your PayPal balance Here are definitions for your refund’s status: ‘Completed’: Your refund has been credited to your account ‘Pending’: Your seller has initiated the refund but the money has not yet cleared. The refund will appear as ‘completed’ as soon as the money posts to your account. This process can take up to 7 working days to complete ‘Canceled’: The refund could not be completed. Contact the seller for more information 'Placed' and 'Removed': These statuses refer to the temporary hold on a payment rather than the payment itself. A hold is placed on a payment (eg when a refund is pending) and is later removed when the payment either completes or is cancelled. When checking the status of your refund you should refer to the original payment, not the hold The original payment’s status will show whether the payment has been refunded: ‘Refunded’: The entire original payment was credited to your account ‘Partially Refunded’: Part of the original payment was credited to your account Thanks, Lucy

PayPal_lucy · ‎Sep-11-2013

Hey there jerry12x, Welcome to the community. If you received a refund through PayPal and it says refund in your PayPal account transaction details, this means the seller issued a refund to you, not PayPal. If PayPal returned the funds it would show as “reversed”. The dispute you opened, it would be closed as there is no buyer protection on virtual or intangible goods. For this I would advise continuing to contact the seller to try and come to a resolution.

PayPal_lucy · ‎Sep-11-2013

Hey there SL82, Welcome to the community. You can pick Sole Trader for this. As it’s just a Sole Trader we won’t be asking for any company number or anything like that. If you do register with company’s house at a later date the account can be updated for this. Individual would be used for customers who would sell small amount but mostly buy. I hope this helps.

PayPal_lucy · ‎Sep-11-2013

Hey there AdamVincent, Welcome to the community forum. You can fax the document in or upload it. Fax: 08707 303 194 Upload: the fastest way would be to upload through the name change process. Now don't worry, your name won’t change or anything it’s just the quickest way to upload the document. When you have taken a photo of or scanned in your documents, please follow the steps below. 1. Click on "contact us" 2. Click "email us" 3. Pick the topic "My Account" 4. Subtopic "Name Change" 5. Then click on "Name Change Request" 6. On the next page select the first option and then you will be presented with an option to "upload files" I hope this helps.

PayPal_lucy · ‎Sep-06-2013

Hey there guys, Welcome to the community forum. Fluffy99, you need to log into your account and follow the steps that have been provided by Paula just above your post. If you are having trouble doing this you can contact our customer service department who will help you further. Click on contact us at the bottom of your page to call or email. Love123, Granmakim46, Firemanjonny and jon157uk, if you didn't set up the billing agreement/subscription or you have unauthorised payments then let us know and we can investigate the transactions on your behalf. Once we confirm it was not you who made the payments we can reimburse you so you won’t be out of pocket. Kecinc, once you keep your password for PayPal secure then your account will be fine. Run regular virus scans on your computer and do change the password on a regular basis. Keep your password on PayPal unique to PayPal as well, so don't use the same password on any other accounts online. (Online shopping accounts, social network sites etc.) Again as above if you didn't authorise a payment in your PayPal account let us know and we will cover you for this amount. You shouldn't be out of pocket for payments you did not authorise in your PayPal account. I hope this helps.

PayPal_lucy · ‎Aug-28-2013

Hey there supertaf, Welcome to the community. The new PayPal Here is chip and pin and the card holder would need to be with your at the time. If you wish to take payment over the phone you would need to apply for PayPal payments pro. This is a feature available to business account holders, you can read more about it here if you like. There is however a £20.00per month fee on this. Do have read though at the features offered with this service. Let us know how you get on.

PayPal_lucy · ‎Aug-28-2013

Hey there cambstrains, Welcome to the community! It is possible to set up a hosting button (a button created via www.paypal.com with specific options ticked) then you can enable ‘inventory control’. When setting up this button you have in step two the option to “track inventory, profit & loss (optional). One of the options on this bottom of this page says “No, don't let customers buy “he item”, under the heading of “Can customers buy an item when it is sold out”. You can read more on this here in our developers section. And if you are wanting more information or help with this you can open a ticket with our Merchant Technical team here. If you do this, let me know the ticket number and I’ll escalate it for you.

PayPal_lucy · ‎Aug-28-2013

Hey there bt1500, Welcome to the community forum. On your PayPal account you will register your legal company name, but you do have an option to add a trading name. That way the buyer will be shown the trading as name and not the legal company name. You can update your information by following the steps below if you need to add a trading name of change it. Go to www.paypal.co.uk and log in to your account. Click 'Profile' near the top of the page. Click 'Update' in the 'Business information' section, then click ‘Edit’. Hope this helps.

PayPal_lucy · ‎Aug-28-2013

Hey there clairethorpe, Welcome back to the community. You are right in saying you need a tracking number and a signature. Anything over £150 does need to have a signature on it. The post office will be able to advice what postage options they have to offer that will include tracking and a signature when sending to Australia. Let us know how you get on.

PayPal_lucy · ‎Aug-28-2013

Hey there farmall, Welcome back to the community. There isn’t a printing option on the PayPal site Im afraid. You can however take a screen shot and maybe print from that? You will have a print screen button on your keyboard. It has “PrtScn” on it. Let us know how this goes.

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