Transactions Not Showing in Activity

windrunner
Contributor
Contributor

I've received a few transactions today and not only am I not able to see them in activity, but they do not show up when I search for them (I've used email, last & first name and transaction ID). My account balance is showing the payments and I'm receiving alerts on my Apple Watch that the payment went through. Is there an issue going on with Paypal regarding this?

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29 REPLIES 29

christie55
Contributor
Contributor

I'm having a similar problem, but with transactions from my Pay Pal Debit Card made today noting showing on my Activity. The balance is correct on my account but I have 2 transaction made on my Pay Pay Debit card not appearing in my Activity. Received an e-mail for one of the transactions. Seems to be a major system problem affecting both payments going in and out of accounts.  Tried to get through to Customer Service .... 3-5 hours on hold or return call. Not sure if this problem is affecting my sales, as I haven't heard from my customers trying to make a purchase through Pay Pal. Hopefully this problem will be resolved soon or at least overnight!! Would be nice if Pay Pay posted an Alert at the top of our account page when problems arise like this!!

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nickso
Contributor
Contributor

My activity is not updating. Anyone know whats going on?

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HIGGIPOP1962
Contributor
Contributor

Yeh I get email notifications but my app and when i login online doesnt show updated transactions since 4pm UK time

Very strange .. is anyone else having an issue?

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trusake
Contributor
Contributor

Yep, me too.

I think Paypal is acting up. Tried calling and wait time is between 7 to 10 hours! Is there only one person answering all the calls?

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Zeeash
Contributor
Contributor

I am facing the same problem , firstly it was showing transactions from 12:30 pm to 3:30 pm , they around 9 pm it changed to different time slot and now its showing transaction from 10:30 pm to 11 pm only..

 

Really don't know whats happening ?? 

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ssam123
New Community Member

Very frustrating.  Anyone receive any info back from paypal??

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nickso
Contributor
Contributor

Still nothing, phone wait is 7 hours also

 

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al8782
Contributor
Contributor

Same here,  I received confirmation emails that I have received payments and also confirmation that I have sent payments. But no transactions are showing and no funds are being added to my account. Only payments I sent out are being withdrawn from my account, but not listed.

 

I send payment to wrong email address and I can't cancel it because it's not showing up on my account.

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stang11
Contributor
Contributor

this has happened to me yesterday paying for an order  using paypal the process failed so my order did not happen seller has nothing about the transaction but paypal sent me an email stating I sent a payment also it is pending on my bank account I can not sort this out help please

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jennymonkey
New Community Member

Me as well. Doesn't matter if I search by email, name, userID or any other style in the dropdown. It's actually been this way for at least a couple of months, I just finally decided to go searching for others with the same problem today.

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