USPS Viewable Signature Confirmation for Seller Protection

[mikeyb1987]

Hello,

I have a chargeback (over $1000) on my account that has been open for over a week.  I provided the tracking number through USPS Prority Mail and uploaded the signature confirmation page from USPS to the case in Paypal's Resolution Center showing signature and address of the person picking up the package.

I called into Paypal to find out the status and was told that since there is no online view of signature confirmation, that they cannot release the funds.   When I look up the tracking number on the USPS website, the top bar shows delivered with Signature Tracking, but doesn't have the typical "Signed by ..." at the top.    However, if I request proof of delivery, I get the attachment from USPS with the buyer's signature and address.

Paypal says since they do not see the text at the top for an online signature, they cannot accept that for Seller Protection, regardless that USPS does have a signature on file.  It seems to be a glitch with USPS to not show that signature text at the top of the webpage.  Is there anything that I can do?   I would be out over $1,000, but I insured and do have a signature for this package.

[DPCreations]

@mikeyb1987

Did you provide the PDF document to PayPal.  That's what they need, I think.

[mikeyb1987]

Yes I did.  It is attached to the case, but the CS rep over the phone said that didn't count toward Seller Protection.   I'm thinking about calling in again with someone else to take a look at it.  It's not making sense I have a signature uploaded, but it doesn't count. 

[DPCreations]

Did the agent confirm that the PDF file was fully readable?

I think your need to urgently contact PayPal support again today and persist to get to an agent who will actually read the PDF file back to you and explain specifics.

Is the signature that of the buyer?

Did the person signing write the same address as to where you shipped?

[mikeyb1987]

The agent didn't want to look at it.   The signature is initials of the buyer, but it's the buyer's address that is hand written on the USPS signature confirmation PDF.   I will call into Paypal shortly. 

[DPCreations]

I think you had a bum agent.

[mikeyb1987]

Eureka!  I called back and the rep this time said I was covered and released my funds.   Thanks for listening! 

[DPCreations]

So, you did have a bum agent.

Thanks for all the details.  I learned a lot through it, also.