Editing or Deleting Primary Paypal e-mail address

[Oregon1]

I have been locked out of my hotmail address for some time now. I created a gmail account that I did actually get accepted as an alternate email for Paypal. However, any messages sent to my hotmail account I will not be able to read. I have tried several times to edit or delete the hotmail account with no luck. I did manage to get the gmail account accepted. I would like to know exactly how to delete the hotmail primary email and switch to the gmail one.

All I get is a message box telling me I can neither edit or delete my primary email address. i already checked the forum and found several people with the same problem, but I saw no solutions offered. If anybody has any idea of how to do that, I would appreciate it. I did see where if you "select" the email address you are supposed to be able to edit and/or delete. No joy at all with that method. Is this a Paypal thing where they are trying to be difficult, or is there some method I haven't figured out yet.

Thanks.

[PayPal_Ashley]

Hi @Oregon1,

Great question! I'm sorry to hear that you've run into some issues with updating your email address. 😞

After you add and confirm a new email address, you can make it the primary email address on your PayPal account.

Here’s how you can make an email address the primary email on your PayPal account:

1. Log in to your PayPal account.
2. Click the profile icon beside "Log out".
3. Click Edit beside the email address you want to make primary.
4. Check "Make this my primary email for receiving notifications".
5. Click Change Email.

I hope this helps! 🙂

-Ashley

[TonyUSMC]

When I click "change email" it says this email already exists on your account.. And won't let me make it the primary. Any suggestions beyond that? Same thing with my phone number. Thanks