Due to paranoia, I entered a fake name when I created my PayPal account. They never asked for verification when I signed up so I thought I would link my personal bank account to verify but wouldn't work because the name is different I assume. I am the owner of the PayPal account and can prove this. I am the owner of the item that sold last week for 439$ that I can touch. I have all nessicary info uploaded, my social security card, bank debit card, and state ID. It says here /t5/My-account-settings-Archive/Why-can-t-you-change-last-name/td-p/141635?profile.language=en That you can change the name with the correct documents. PLEASE let me know what I need to do to amend this. Thank you
I called them earlier and they said I was pretty much SOL and they couldn't change the name. I'm not sure if the person I talked to just didn't want to do the work or what but when I get off my job tonight I'm going to call and keep calling until I get someone to help
I suspect that the first person to whom you spoke was correct.
Were they able to identify that you were the owner of the accout? My guess would be that they would not be able to securely identify you as the owner of the account as they must go by the name on the account and that isn't your name.
It does take persistance sometimes, however, tor resolve problems.
If you can, I suggest you refund immdiately, assuming you didn't ship the item. Your account may get permanently limited because you will never be able to verify your identity. If you did ship the item, then do not even attempt to refund.
I already shipped. So asking for a refund and to put in another account will be putting alot of trust in a complete stranger. I'm trying to avoid that solution as best I can. I don't know why I was allowed to use a fake name in the first place. I should have to verify my identity when i open the account, just like a bank. It seems like PayPal is trying to act like a bank, but really half a**ed
PayPal has no way of verifying your name until you submit required information and then PayPal needs to verify it with the bank account.
A person isn't alllowed to use a fake name; that's against PayPal policy, but people still do it. Since PayPal has your SSN and other information it is unulikely you would be able to open a new account as those numbers are on record and couldn't be used again.
