PayPal Community Q&A - November 28, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, November 28th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[Cannapreneur]

I've read all threads pertaining to my issue on https://www.paypal-community.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=f... and nothing helps. Someone said they created a new account? Do they mean a new PayPal account? I don't see how that would solve it. Someone else said subscriptions don't work and buy now only works? Is that true? (If so you should probably just delete the options that don't work..)? Or it must be something with this "sandbox" but I have no idea what that is...where to find it..or how/why to change it.. I would like to speak with someone who can help with my issue if that's possible?

[PayPal_AshleyM]

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@Cannapreneur wrote:

I've read all threads pertaining to my issue on https://www.paypal-community.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=f... and nothing helps. Someone said they created a new account? Do they mean a new PayPal account? I don't see how that would solve it. Someone else said subscriptions don't work and buy now only works? Is that true? (If so you should probably just delete the options that don't work..)? Or it must be something with this "sandbox" but I have no idea what that is...where to find it..or how/why to change it.. I would like to speak with someone who can help with my issue if that's possible?

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Hi @Cannapreneur,

I'm sorry to hear your question wasn't answered on our MTS community. Regrettably, this isn't something we'd be able to help with here. I would advise reporting your issue to us here so that we can look into it and see what options we have to help get this resolved.

- Ashley M

[WaaavyRosegold]

Can I checkout using PayPal on an online retailer (ie Urban Outfitters) with only my confirmed checking account? If so how do I do that?

[PayPal_AshleyM]

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@WaaavyRosegold wrote:

Can I checkout using PayPal on an online retailer (ie Urban Outfitters) with only my confirmed checking account? If so how do I do that?

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Hey @WaaavyRosegold,

If you have a PayPal account and you've added and confirmed your bank account, you should be able to use it to make purchases. There may be merchants who don't accept PayPal as a payment option, or your payment may be blocked due to our security. If this is the case, we may ask you to add a different payment method to checkout. I apologize for any inconvenience, but hopefully this helps with your purchase. 🙂

- Ashley M

[PayPal_Olivia]

Thank you to everyone for participating in this week's Q&A session!  

The weekly Q&A session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, November 30th at 4pm GMT, or next week on Wednesday, December 5th at 1pm PT. We'd love to meet you!

See you then!

Olivia