Iphone app not working

[ashpilot]

Since the last update on the 14th of May the payal app on my iphone or ipad is not working.  I can't login, the details are correct and after a long period of time I get the follwoing error message "system error.  Please try again later."

Can someone please listen and fix this issue.  Mine is not an isolated case a simple google search many others have this issue.  Ive tried to email paypal but get a useless message, I do not have time to phone up customer services especially as this is not an isolated issue.

[PayPal_paula]

Hi there Behringer39, 

I hope you don't mind but I have moved your post to hear as I have just recently answered the same question. 

Thanks for posting 

Paula 

[Plasmertronic]

windows 8 phone and pin was working about 14 days ago now error msg says not matched?

How do you validate a security key? Peter John

[Plasmertronic]

How do you get a security key?

[Karcsi]

and where is this answer because i can't find?

[SimonJames]

I'm having the same problem with the app I can't log in using my phone number or email..... It's been working fine up till 3-4 weeks ago..... I don't have a security key either, Was so easy before..... Also when my customers try to pay via my phone number, they can't but yet my mobile is linked to my account

[UHD2014]

I have the same issue, everything was working fine up until a few weeks ago. I could make ebay purchases through the ebay app by signing in using mobile pin/number. Now I just keep getting errors. I've had a security key for over a year now. Deactivating it is not exactly a option imo.

[DrBillP]

All respect and due apologies, Paula and the PayPal team, but this proposed solution is as bad as the problem.  To be specific, the Security Key Fob is very important to those of us who use PayPal for business and maintain large balances.  It protects our accounts.  the iphone and windows phone app is very useful, and easy to log into on the road.  both are crucial parts of the way the system serves our needs.  To force us to choose one or the other is not helpful.  That the phone app is protected by needing to log in from the number registered provides a level of security.  that the fob protects us on many computers provides the additional security needed.  

You must be able to fix this - both you and eBay employ many systems programmers with terrific skills.  Can we ask that you provide both ease of use and tight secrity for both mobile phone apps and for desktop applications?  Given that you are managing ten's of thousands of dollars of our money (speaking for my company) I think this is not too much to ask.  

Is there a fix coming at us in the near future?  Many thanks.

[Vaash]

I have the same problem

[PayPal_Conor]

Hi DrBillP & Vaash,

Welcome to our Community Forum 

I'd like to explain what's happening here.

Our technicians have temporarily disabled access to our app for those using the PayPal security key.

We are working on improving this product for mobile devices and should have a permanent fix soon.

While we work on this solution, would you mind using PayPal on your mobile browser for now? Another option would be to temporarily disable the Security Key from your account.

Apologies for any inconvenience this has caused and we should have Security Key access for our app up and running soon!

Conor

[HDartist]

I'm sorry, Conor, but that is just an appallingly unacceptable answer.

First of all, the security was strongly recommended to users as a means to keep our accounts safe. Now you're advising us to disable it?!? When in the past year security breaches have been an almost weekly occurrence?

Second, your app and the eBay app were both working FINE with the security feature enabled. Meaning that somehow your team broke something or failed to implement something properly in the last round of updates.

I work for a software company of 70 employees that handles over a billion dollars in billing transactions a month for clients. I've seen our small team of programmers fix a critical bug in HOURS. With the sizes of your respective companies, to think that this has been an ongoing problem for months is absolutely ridiculous.

And then to suggest that our workaround should be to make our accounts LESS secure? That borders on criminally negligent.