Lifting account Limits

AthanasiouJ
Contributor
Contributor

Ive uploaded the two files that paypal needs,

An address vertification and driver license.

 

When i click Check Status or resolve it shows down at Status "Waiting for your response" Im pressing Resolve and it has provide identification as "in progress".

 

Whats going on?Im a seller and im reaching the limits FAST.How much time do they need to lift these limits?

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1 ACCEPTED SOLUTION

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PayPal_Rachael
PayPal Employee
PayPal Employee

Hi AthanasiouJ

 

Thanks for providing the documents we need to lift your limits. 

 

Depending on whether your PayPal account is limited the review can take different amounts of time. If you can use your PayPal account as normal it can take up to 7 days to review the documents though it is generally less. If there is a limit on your account though it will be no more than 24 hours. 

 

If you are worried though please reach out to our customer service team. You can get us by clicking 'contact' at the bottom of page or we are available on Twitter @AskPayPal and on Facebook www.Facebook.com/PayPalUK .

 

I hope we can get this resolved quickly for you. 

 

Rachael 

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17 REPLIES 17

AthanasiouJ
Contributor
Contributor
Solved

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi AthanasiouJ

 

Thanks for providing the documents we need to lift your limits. 

 

Depending on whether your PayPal account is limited the review can take different amounts of time. If you can use your PayPal account as normal it can take up to 7 days to review the documents though it is generally less. If there is a limit on your account though it will be no more than 24 hours. 

 

If you are worried though please reach out to our customer service team. You can get us by clicking 'contact' at the bottom of page or we are available on Twitter @AskPayPal and on Facebook www.Facebook.com/PayPalUK .

 

I hope we can get this resolved quickly for you. 

 

Rachael 

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Ali_Farooqi
Contributor
Contributor

Hi Rachael, 

 

Although I have provided all information to Pay and there are no alerts on my account anymore, I am still getting the following message:

 

 

(Your case ID for this reason is PP-003-611-919-184.) 22 Dec 2014: EU regulations require that we collect and confirm your account information. (Your case ID for this reason is PP-003-611-805-756.)

 

Can you assist me on the above case reference numbers please.

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PayPal_Anna
Moderator
Moderator

Hi Ali_Farooqi,

 

Welcome to the Community Forum!

 

I’m sorry to hear this 😞

 

It sounds like you have either initiated the regulatory compliance review yourself or you have only a warning on your PayPal account. I would recommend you to go to your Resolution Centre to check if there are any open cases that you can respond to.

 

In case of any issues and because we can’t see your account details here, I would recommend you contacting PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to review your account in detail.

 

Hope it helps.

 

Happy New Year!

Anna

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h0ndas
Contributor
Contributor

Could you please take a look at my account?

i have a 2500 receiving limit and i want to lift.

i press lift limits.

and i get a few steps that i need to do but all the steps are striked out.

i have a verified premier account with 2500 a year receiving limit.

i sent like 10 emails,nobody ever answered me.

please help....    😞

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h0ndas
Contributor
Contributor

Hello,could you please take a look at my post about receiveing limits?

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h0ndas
Contributor
Contributor

i am trying to lift my receiving limits but i get this striked out and i can not see an upload button or anything else i can do.

i email many times but never got an answer

please somebody help me.let me know what to do or lift the limits for me

 

Status	Tasks	Details
Link and confirm your card
	Link your card	  
	Start process to confirm your card	  
	Enter four-digit PayPal code	Check your card statement for the four-digit PayPal code  
Select account type
	Identify yourself or your business type	 Pick which type of PayPal account best suits you 
Identify account holder
	Provide identification	Congratulations! We have processed your documents and confirmed your information. Confirm identification so the account holder can move money 
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Bolderson
New Community Member

Hello. I applied all documents to lift my limit, more than 2 month ago. Twice tried emailed to PayPal, but they ignore me. Do not answer on my questions. Please, can you help me.

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PayPal_Rachael
PayPal Employee
PayPal Employee

Hi Bolderson

 

Welcome to the community forum. 

 

I am sorry to hear that your issue hasn't been resolved. I am afraid we don't have access to your account information here but you can reach out to us by phone to get in touch quickly. Just click 'contact' at the bottom of a PayPal page to get our number. You can also contact us on Facebook www.Facebook.com/PayPalUK and on Twitter @AskPayPal .

 

I hope this helps.

 

Rachael 

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