Problem to buy from ebay and can't even reach customer service

liha
New Community Member

HI there, 

 

I have a problem to pay for stuff I buy on ebay as it keeps saying: Unable to process payment. Please contact the merchant as the postal address provided by the merchant is invalid, and the merchant has requested that your order must be delivered to that address.

 

Ebay says it's a problem with Paypal. 

 

When I try to reach customer service of Paypal, they ask me for my four last digits of my debit card and then don't recognise my account !! What the hell?? Please could you help, I'm really sick of this. 

 

Thanks

Lise

Login to Me Too
3 REPLIES 3

bsk959
New Community Member

i  want  to pay

  the  item  i  bought  from  ebay

 

Login to Me Too

PayPal_paula
Moderator
Moderator

Hi bsk959, 

 

Can we have some more information please. Are you getting an error message and if so what error message are you getting. 

 

Please let us know 

Paula 

Login to Me Too

sirhugo
Contributor
Contributor

liha. if you go to the paypal website and click contact us and then phone us, you get a six digit passcode. it will ask you for that instead of your card number. failing that, if you ignore all the robots inane questions for long enough (or rumour has it, swear at it) you will get through to a human eventually.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.