Seller refusing to accept return parcel in order to get refund

[Rusrogers]

I recently paid £300 for a musical instrument from India.  When it was received it was not as described but the seller refused to refund the money.

Went through a paypal dispute which I won, however had to pay £163 (that was the cheapest quote i could get!!!) to return the item (from the UK to India), which obviously I am not going to get back! 

However the return address which I copied from the paypal dispute is what is described by DHL as an unserviceable area, i.e. the receipient will need to go to the depot to collect the item.  DHL have contacted the receipient and told them this.

As you can probably guess, given that they lost the paypal dispute, the receipient is refusing to pick up the item, and ignoring all emial contact that I have tried to have with them.

DHL cannot complete the delivery due to the seller refusing to collect the item, and the paypal dispute will not complete until the tracking states that the parcel has been delivered.  I have done all I can to get this parcel back to them and DHL have a record of all of this.

I cannot find on paypal any place to raise further questions with the paypal dispute team, or even contact them.

Does anyone have any advise on how to get this resolved because at the moment I am £463 in the hole!!!

[I_know_nothing]

It might be best telephone PayPal customer services, and tell them that the seller is refusing delivery. Ask the PayPal representative to check the tracking number, while you hold, and then to confirm that you have complied with the requirements for entitlement to PayPal Buyer Protection. If necessary, quote from the following:

•  How is the Claim resolved?

Once a Dispute has been escalated to a Claim, PayPal will make a final decision in favor of the buyer or the seller. You may be asked to provide receipts, third party evaluations, police reports, or any other information or documents reasonably required by PayPal to investigate the Claim. PayPal retains full discretion to make a final decision in favor of the buyer or the seller based on any criteria PayPal deems appropriate. In the event that PayPal makes a final decision in favor of the buyer or seller, each party must comply with PayPal's decision. PayPal will generally require the buyer to ship an item that the buyer claims is Significantly Not as Described back to the seller (at the buyer's expense), and PayPal will generally require a seller to accept the item back and refund the buyer the full purchase price plus original shipping costs. If a seller refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the seller. In the event a seller loses a Claim, the seller will not receive a refund on his or her PayPal or eBay fees associated with the transaction. If you lose a Significantly Not as Described Claim because the item you sold is counterfeit, you will be required to provide a full refund to the buyer and you will not receive the item back (it may be destroyed).

(Taken from https://cms.paypal.com/al/cgi-bin/?cmd=_render-content&content_ID=ua/BuyerProtComp_full).

[Jgirl4]

Exactly the same thing just happened to me.  Item not as described, refund granted by Paypal, seller does not accept delivery, and with Royal Mail Recorded delivery it is stated that tracking information is not provided until item  has actually been delivered.

I have emailed and called Paypal who refuse to grant the refund without tracking information, even if I can supply proof of postage with the date, tracking number and seller's address.  They closed the case, the seller has gotten away with fraud and I've paid for nothing, including double postage.  Super.  Any advice at this point would be appreciated.