Fraudulent Charges not covered

[Nathan422]

My Paypal account was charged 3 times for a total amount equaling about 20$ from a streaming service called Vudu, which is a company I use frequently. However these charges I didn’t recognize so I logged into my Vudu account to see what was bought, my last transaction was a week before these new charges occurred and for different amounts. So nothing was bought on this account, I checked PayPal again and there was no description on what was purchased only that Vudu charged x amount of money. I tried to dispute the charge as not authorized only to have PayPal contradict me in saying it was. How the heck do they figure charging me money for an item or service not asked for and not received with out my permission is authorized. I immediately removed all Payment methods and changed my password on my PayPal. Double checked my Vudu and still no charges showed up on my account for the dates or amounts being charged. I then disputed another one of the fraudulent charges with stating I didn’t get what I paid for which is also kinda true because I was charged for no reason and got nothing that claim was reimbursed... 5$ of the 20$ returned. Now 20$ isn’t much money but it was Ill taken from my account, and PayPal calling me a liar and not allowing me to get my money back when they authorized a sale on my account is just bad business. No customer service number available no way to request a claim be escalated after they decided they were going to help rip you off. No way to see what or why the money was taken or why they deemed it authorized. Not happy here, I have been a PayPal user for 6 years and always thought very highly of their payment protection and services, but I suppose that was only until I was robbed with PayPal holding the door for the thief.

[sharpiemarker]

@Nathan422 

Call customer service and show that there were no transactions in your Vudu account on those days. PayPal goes through a checklist of factors to check if a transaction is characteristically unauthorized.

There have been reports where transactions occur that people don't recognize but yet when disputed, PayPal says its not unauthorized and it kinda gets one thinking of the various reason why these transactions may happen...it could be a glitch in the software/software billing error besides people forgetting a transaction/billing agreement or exposed their information unknowingly by walking by someone with a contactless card reader or opened a phishing email, caught a computer virus or malware. It is freaky scary to not know where the missing link is.

[Nathan422]

Thanks for the reply, I could not find a customer service number and since PayPal closed the dispute it won’t allow me to add the pictures to the dispute or reopen it or add any info, this is what brought on my frustration I know this wasn’t authorized, and was hoping for more info from Vudu or from PP but they totally shut me out on giving my evidence and didn’t give me any info to try and see if it may have been someone I knew stealing my stuff? Or how badly my PP account was compromised. That’s why I removed all my payment info and changed my password... The email from the dispute resolution came from a no reply so that was a dead end too. Frustrating the lack of customer support accessibility here.