Right item not supplied

Dibbers
Contributor
Contributor
got scammed. I bought a table size vaccume sealer and what arrived in the post was a 3inch sealer which cost me nearly $40. I have sent receipts and photos of both to PP Seller only wants to pay a portion as a refund which i have declined. Even though this item was shipped in Australia they want me to ship return item to China and have told me i have days to ship it but supplied me with Chinese address?? What can i do? I now find this is common place with these ppl They ate also trying to make it difficult for me to return it
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Dibbers 

 

Thats why its always best to check return shipping information on a website first as if they are scams they won't provide you with the address you would need to return the item to.


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/au/webapps/mpp/returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.
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