Filed a claim seller just ignores it now what?

[mainenwo]

I purchased an item from what I now believe is a fraud website  on sept 30th  Sent in a paypal dispute on Oct 23  and filed a full claim on Oct 26....the seller has never responded to me or this claim for more info from him....its now been 10 days Nov 5th  and so far the seller ignored the claim  dosent the terms say that he has only 10 days to respond or the funds return to me?

[profdata]

Paypal does very little till the dispute is escalated t a claim.  The Paypal usually gives the seller at least 10 days to respond (sometimes more).

Was this a claim for non delivery.

[profdata]

---

@mainenwo wrote:

I purchased an item from what I now believe is a fraud website  on sept 30th  Sent in a paypal dispute on Oct 23  and filed a full claim on Oct 26....the seller has never responded to me or this claim for more info from him....its now been 10 days Nov 5th  and so far the seller ignored the claim  dosent the terms say that he has only 10 days to respond or the funds return to me?

---

Forgot

You purchase fell under the older paypal user agreement.

Since this was not an ebay purchase your refund from paypal will be limited to the amount of funds the seller has in theri paypal account.

I am not sure if you will fall under the newer buyer protection plan. If you do it will not matter if the seller has funds , paypal will refund out of their pocket

[mainenwo]

thank you for responding yes this was filed under item wasnt recived  I hope I fall under the new protection plan. Its crazy how this guy can just ignore the claim  and im the one looking like the fool

[profdata]

You did fund that paypal payment with a credit card or branded (M/C, Visa) correct.........

If so and you fall under the older plan, and payapl is unable to get the funds from the seller, you can then file a chargeback.

[PayPal_Amy]

Hi mainenwo!

The seller has 10 full days to respond.  This means that the claim will close out on the 11th day around the same time the email was sent requesting additional information.

Has your claim closed out? did you receive a refund?  Please let us know if you have any further questions, comments, or concerns.

Thank you for using PayPal.

Amy

[mainenwo]

Yes I called Paypal on the 11th day and they closed the case in my favor with a full refund 🙂 thanks for replying to this post