PayPal Policy for Partial Refunds for Sellers

[sjmariner]

I purchased an item but was sent item substantially different from posting.  Filed dispute with PayPal.  Seller agreed to partial refund, but said that PayPal would only allow him to give a full refund.  He wants me to close the case and then he will send the partial refund by mail.  (It is also a cross border transaction)

If I close the case, PayPal will not permit me to reopen it if he does not send the partial refund.

I have responded to him that PayPal does permit partial refunds when a case is less than 60 days old.  This case is less than 30 days old.

Am I wrong or should I insist on the partial refund through PayPal?

[skier]

As did not get what you expected, you should insist on a "full" refund.   If you close the case as suggested, you will end up with a useless item and no refund.   The seller knows this.

Regards,

skier