Limited account problems

[neil87]

my account has beem limited for a while and ive uploaded a few documents for the proof of address thing and none of it has been viwed i uploaded one document on 19th april 2012 ans the other on 14th may 2012, i cannot call paypal or use the phone verification option as i have no landline, ive sent 2 emails to paypal and had no response could someone tell me if might ever be resolved?

[PayPal_paula]

Hi neil87, 

Has this issue been resolved for you yet? 

I do regret to hear that your emails went unanswered. We will generally try to respond to all emails received. 

Please post with an update as I may be able to help

Paula 

[clnh]

Hi Paula,

I have the same issue with neil87! It's really frustrating.

Paypal limited my account on May 18th 2012, and then I completed all the tasks mentioned in the resolution center. It says I've completed all the tasks too. But my account is still limited.

I sent three emails to Paypal, but never got anything back other than the automated replies. It's been over two weeks since I completed all the tasks, but my account is still limited. I don't know why? I tried to call Paypal but got no luck because I'm not in US. Also, I couldn't logon Community Help forum by using that account.

Now I'm posting this issue on the forum via another Paypal account. I just want to know how I can resolve it? And why I have not received Paypal's replies on my emails?

Please contact me, I will give you my limited account to check.

Thanks! 

[PayPal_paula]

Hi clnh, 

Welcome to the PayPal community forum. 

If you are not receiving a response via email and your account is still limited I would suggest that you try contacting us by phone. Even if you are not in the US you will still be able to contact us. If you click on the contact us link at the bottom of every PayPal page, and choose the option "phone" .You should get is resolved this way. 

Thanks for your post and please keep us posted

Paula 

[clnh]

Hi Paula,

Thx for your support!

I did it but got no luck! I called Paypal several times but couldn't reach - the phone not available.

I made the calls by using a cell phone? Should I have a landline for that? 

Thanks and regards,

[PayPal_paula]

Hi clnh, 

It shouldnt make a difference if you use a landline or a cell phone. I will see if there is anything I can do to help from here. 

Thanks 

Paula