After writing login and password on the login page

[Ghosty6]

After writing login and password on the login page, site write me "Unfortunately, we have not been able to confirm that it is really you."

[Ghosty6]

Why I can't login in my account? Help me delete this account!

[PayPal_RebeccaN]

Hi there @Ghosty6, 

Thank you for posting in the PayPal Community! I am sorry to hear you are having issues accessing your account. 

For security reasons, we cannot assist you with accessing the account over this forum. Full verification is required before we can assist with access issues, and this verification can only be completed over the phone or through messaging. Please go to https://www.paypal.com/smarthelp/contact-us and choose the option "Password and account access" and then "Login problems". From here, you will be able to see which options you have available to contact us through. You do not need to be logged in to use this feature as it is precisely for access issues. Our customer service team will be happy to assist you further from there.

I hope this helps, have a nice day! 

Rebecca. 

[Ghosty6]

"Sorry, we couldn’t confirm it’s you" This is a message after login. What this? Delete my account, with my email. Do it, please. If you can.

[PayPal_RebeccaN]

Thank you for your reply @Ghosty6, 

In order to delete your account, you will need to get in contact with our customer service team directly. Please see: Contact Us (paypal.com) for your local contact options. 

Otherwise, you can contact us via Twitter or Facebook. 

Facebook PM's: https://www.facebook.com/PayPal

Twitter DM's: @AskPayPal 

I apologise for any inconvenience caused. 

Rebecca

[Kakooza]

Hello PayPal team hope all is well, I have tried to login into my account but the Google authenticator is not working. Can I have the 2-step verification Turned off cause I can't login. And I have created this new account cause I can't access my old account and I need help on this matter please. Thank you