Questionable situation

[Leslie2000]

I  sold a pair of sneakers online to someone. Before I sent the sneakers to the customer, I received an e-mail from <removed> in which stated the costumer paid me, but I would receive the money after sending the sneakers and e-mail the tracking number to this same e-mailadress. After I did this, I received an again an e-mail from <removed>, in which stated I had to verify my bank-account by paying 105 euros. They would pay me back 110 euros at the time of the transfer. My question is, is this an normal paypal procedure or sounds this more like a scam. I appreciate the help!

[kernowlass · Accepted solution]

@Leslie2000 

SCAM.

They encourage you to accept a direct Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails may go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Once you have become a victim they may try again with more fake Paypal emails with other reasons that you must send them a payment for custom fees / to verify, expand or upgrade an account.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Paypal NEVER expect you to use a rival money transfer service eg Moneygram, Western Union, Bank Transfer or any sort of gift token or voucher.

Delete any emails and ignore the scammers.

[Leslie2000]

Thank you very much for the quick and clear response @kernowlass 

Because of the confirmation of the fake paypal e-mail adress from the paypal department that investigates fraud and scams, my order is  already on its way. 

Do you know if Paypal is responsible for this  false confirmation and if there is a possibility I can get a refund?

Hope to hear from you soon. 

[kernowlass]

@Leslie2000 

Nothing to do with paypal as paypal was not used in any part of the transaction.

You were scammed sadly by fake paypal emails, they were not from paypal.