Squarespace "Things don't appear to be working at the moment. Please try again later."

[LukeBKK]

Hi folks,

I saw this issue a thousand times discussed here, but couldn't find anyone indicating he/she is using squarespace while experience the error:

"Things don't appear to be working at the moment. Please try again later."

I know this error is pretty generic, anyone here has a clue what could it be with squarespace?

Everything with squarespace usually works like a charm.

Best,

Lukas

[MTS_Carlos]

Hi @LukeBKK,

The "Things don't appear to be working..." error is very generic in nature- even on the Squarespace platform. Could you please provide the URL of the site? I can attempt to replicate to determine the specific issue. 

Thanks,

Carlos

[LukeBKK]

Hi Carlos,

www.gaylethailand.com

www.gaylethailand.com/checkout

Thanks.

Luke

[MTS_Carlos]

Hi @LukeBKK,

Thanks for providing the additional information. After further review and at the time the error presents itself, it is indicative that the payment process is failing to execute. This generally means that you have "SETExpressCheckout" operating properly, but the DoExpressCheckout is not executing. As such, and to further verify and validate, could you please open a support ticket at https://www.paypal-support.com? Our Integration team will be happy to review this further with you in order to resolve. 

Thanks,

Carlos

[LukeBKK]

@MTS_CarlosDone. Case Number: 04774398

[ElAsesor]

In my case...

http://www.dialogo.elasesor.org/2019DialogoPayPal.html

[ElAsesor]

Some additional information… This is the page that is returned upon clicking the Pay Now button:

https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=d25e213c81d2&code=AMOUNT_ERROR

Note that there is a reference to AMOUNT_ERROR.

Also, please note that the button is nearly identical to dozens that I have used and have functioned successfully in the past.

Thanks for your help!

[MTS_Carlos]

Hi @ElAsesor,

Thanks for providing the additional information. Could you please remove the button from your site and then recreate a new button in your PayPal account? After it's created, paste the HTML code into your web editor and give it a go. In the event you put a "$" sign in front of your dollar amount in the button creation- it can throw this error. Let me know the results after you give it another try.

Thanks,

Carlos

[ElAsesor]

I created a new button, making sure there were no dollar signs before the amounts in the button editor.

I copied the button code, pasted it in my html page, then published it to my site.

I received the same error (https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=67cfc28d75931&code=AMOUNT_ERROR)

I noticed that the code included the dollar sign.  I deleted the dollar sign and republished, but with the same results.

Still not working.

Did something change on the PayPal side?  This button worked with I first published it two weeks ago.

[MTS_Carlos]

Hi @ElAsesor,

I just created a non-hosted PayPal button and replaced option names that had special characters, in order to remove them completely. After this was completed, it worked: 

<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_xclick">
<input type="hidden" name="business" value="enter your email address here">
<input type="hidden" name="lc" value="US">
<input type="hidden" name="item_name" value="Registration Options">
<input type="hidden" name="button_subtype" value="services">
<input type="hidden" name="no_note" value="0">
<input type="hidden" name="currency_code" value="USD">
<input type="hidden" name="bn" value="PP-BuyNowBF:btn_buynowCC_LG.gif:NonHostedGuest">
<table>
<tr><td><input type="hidden" name="on0" value="Registration Options">Registration Options</td></tr><tr><td><select name="os0">
<option value="Dialogo 2019 100">Dialogo 2019 100 $100.00 USD</option>
<option value="Dialogo 2019 200">Dialogo 2019 200 $200.00 USD</option>
</select> </td></tr>
<tr><td><input type="hidden" name="on1" value="Name">Name</td></tr><tr><td><input type="text" name="os1" maxlength="200"></td></tr>
<tr><td><input type="hidden" name="on2" value="Country">Country</td></tr><tr><td><input type="text" name="os2" maxlength="200"></td></tr>
</table>
<input type="hidden" name="option_select0" value="Dialogo 2019 100">
<input type="hidden" name="option_amount0" value="100.00">
<input type="hidden" name="option_select1" value="Dialogo 2019 200">
<input type="hidden" name="option_amount1" value="200.00">
<input type="hidden" name="option_index" value="0">
<input type="image" src="https://www.paypalobjects.com/en_US/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">

So, it appears the error that you are receiving (although deceiving because of the error string that states "Amount Error"), is due to some unsupported characters being passed within the button. You can change the option names again if you'd like, just ensure you do not use any special characters (tilde, accento etc...). 

Thanks,

Carlos