ASOS and Paypal

Nmoyo18
New Community Member

Hi! I recently ordered something on ASOS using the PayPal in 3 method. I’m trying to return the item but ASOS is saying that I need to log in to my account. I can’t do that as I made the purchase as a guest. If anyone could help me and tell me how to return my items, it’d be much appreciated.

thank you

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1 REPLY 1

PayPal_Tricia
PayPal Employee
PayPal Employee

Hi @Nmoyo18

 

Sorry to hear of the trouble with this transaction. 

 

If you used Pay in 3 to pay, that means you were logged into your PayPal account to send the payment. You can file a dispute from your PayPal account to request a refund. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

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