Long story short bought a shed via eBay, paid via PayPal credit, shed arrived, by time managed to start building it, found was faulty, engaged with seller directly to and fro'ing. Didn't get eBay or PayPal involved till past their 30 day protection windows, managed to get seller to accept return of shed, with proof of delivery back to them. Seller won't refund or answer messages now.
Neither eBay and nor PayPal will activate any guarantees and refund, despite proof of return and no payment to myself, due to not letting them know in the 30 days.
I've escalated to a Section 75 with PayPal credit and they are now saying;
"Following a thorough review of the transaction and all of the relevant information provided, we have concluded that the evidence you have provided does not substantiate a valid claim under the Section 75 of the Consumer Credit Act 1974 as there is no no debtor - creditor - supplier relationship."
I don't understand how this is correct, reading between the lines are they saying that I am missing sending them something like a screen shot from PayPal as obviously you assume they can see those things. Is it that the burden of proof is on me they can defend by being so petty?
Thanks,
Mark
