Pay in 3 refund less

[Technophobe3]

I just received a refund on the first of three payments of a Pay in 3 transaction, but it was almost a third less than what I paid. The seller, Sainsbury's took £3.50 postage off the balance on return which the post office said I did not have to pay as their label was paid, but even at that, it looks like this £3.50 was removed from my refund. So, an item which cost £40 which I paid a third of has been refunded at only £9 something. I have not been refunded what I paid at the outset.

[PayPal__Jyoti · Accepted solution]

Hello @Technophobe3  

Thanks for visiting PayPal's Community Forum.

I do understand that you have need help with the expected refund amount. Since the expected refund is not received, you can open a dispute in the PayPal Resolution Center within 180 days of the original payment. Here is an article that can guide you on how you can open a dispute with a seller www.paypal.com/cshelp/article/help160 .

For any further support please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page to get help with your issue. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


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