I paid for a return flight on Monarch via Paypal on 3rd Jan 2017. As it is over 180 days am I unable to make a claim? I cannot get through to anyone in Customer Services to ask as the automated system does not cover this query.
Also I paid by credit card via PayPal so have put claim in with credit card..dunno whether I should wait and see if credit card pay out or raise claim with paypal
Hi Niladawn, I have done the same thing today I have asked Barclaycard to send me a claims form to do a chargeback to Paypal.
It would be a lot easier if they treated everyone the same and told everyone the same thing!
I understand it is not PayPal's fault and the amount of claims they are having to deal with must be immense but surely everyone is equal and should be treat the same?
I have received the same response in my 3 contacts (both phone and email) with PayPal, I am increasingly sceptical that anyone saying they have had a refund after 180 days is genuine.
I'd persue your Bank with a chargeback claim, I think you will have more chance of a refund that way.
Hi I'm definitely genuine. I really didn't expect a refund as I was over 180 days and my PayPal account wasn't linked to my bank debit or credit cards (it takes money via direct debit from my bank if needed). I was expecting to have to claim on my insurance and lose £95 in excess. To be honest payoal refunded me quicker than my M&S credit card - still waiting for them.
Just hear back from tesco bank...I had to contact them tho visit Fb messenger and have been told refund will be in my account in a couple of days. ! Hope for everyone I reckon and paypal will have to honour or people won't use it. I certainly won't again for stuff like this
