How do i stopdri.dri av taking money fromy account when i do not deal with them any more

[Junebeaumont]

avast say they can not pay refund until i clear dispute which i thought i had.

[PayPal_RachelK · Accepted solution]

Hi @Junebeaumont,

Thank you for your post!

I do understand your concern with this. Based on what you have explained, it sounds you are referring to an automatic payment. When you make a payment with some merchants, they will sign you up for an automatic payment. This means they can charge you for their services without you having to enter your details each time. 

Please follow the step here to cancel any automatic payments you don't use. This will stop any future transactions going through. 

To request a refund for any automatic payments you were charged for, you would need to the merchant directly. 

I hope this helps!

- Rachel